Teller- Westminster

About Us

Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

Position Summary

The Bank Teller is responsible for providing excellent customer service, conducting financial transactions accurately, and promoting bank products and services. The ideal candidate should possess strong interpersonal and communication skills, attention to detail, and a solid understanding of banking procedures.

Key Responsibilities

• Customer Service: Greets customers in a friendly and professional manner, understanding their needs, and providing appropriate solutions. Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions. Maintains a higher level of customer satisfaction by promptly resolving any issues or concerns.
• Cash Handling: Accurately counts, receives, and disburses cash, checks, and other financial instruments. Ensures the cash drawer balances at the beginning and end of each shift, following the bank's cash handling policies and procedures.
• Transaction Processing: Performs various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler's checks. Ensures all transactions are processed accurately, efficiently, and in compliance with regulatory requirements.
• Recognizes and using cross-sales opportunities to generate qualified referrals.
• Has responsibility for following regulatory requirements, including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Performs other duties as assigned.

General Qualifications

• Must be a high school graduate or equivalent.
• 1 year of teller experience or 1-2 years of experience and/or customer service experience, including cash handling.
• Knowledge of Jack Henry or other similar experiences will be beneficial.
• Experience in Jack Henry or similar platforms is beneficial.
• A general knowledge of basic mathematical calculations and techniques is required.
• An overall knowledge of typical bank-related products and services will be a plus.
• Must have a valid driver's license for the state in which they reside.

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.