National Account Executive, Direct to Patient

Make your mark for patients

We are looking for a National Account Executive - Direct to Patient (DTP) who is intellectually curious, self-driven, and adaptable to join us in our Market Access & Affordability team. This field-based role requires up to 40% domestic travel.

About the role
You will manage relationships with distribution and pharmacy partners, oversee daytoday direct-to-pay operations with assigned accounts, and ensures business rules, performance, and compliance standards are met. Lead approvals, track service level agreements and quality, manage budgets, and support product fulfillment and patient access. You will also maintain data, reporting, and key performance indicators. You will coordinate crossfunctionally to support product launches, negotiate contracts, resolve access issues, and ensure operational readiness while adapting to regulatory changes and driving continuous improvement.

Who'll you'll work with
Internally, you will work with the Trade Team and Channel Management Team, Market Access Strategy, Contracts & Pricing, Contract Operations, Finance, Demand Planning, Supply Chain, Legal, Compliance, Quality, IT, Data teams, Analytics, Brand Leads, Field Representatives, UCB Cares, Marketing, Patient Engagement.
Externally, you will work with DTP Pharmacy Partners, Specialty Distributors, Retail Partners, Wholesale Partners, Patient Services Vendors, Telehealth Partners, Data Aggregation Vendors, Reporting Vendors, Platform Vendors, Health Care Providers.

What You'll do

• Lead relationships with DTP pharmacy partners, distributors, and vendors, overseeing onboarding, daily execution, and performance management.
• Establish and enforce DTP business rules (eligibility, flows, exceptions) to ensure consistent, compliant operations across brands.
• Drive Pricing Approval Team/US Pricing Committee approval processes and partner with Contracts, Pricing, Supply Chain, and Trade to govern service levels, track SLAs/quality, and remediate issues.
• Manage DTP operational budgets, including purchase order creation, invoice validation, accruals, and spend tracking across operational, data, legal, and web categories.
• Execute and evolve DTP strategies across cashpay, digital triage, and targeted customer segments; ensure successful integration into product launches.
• Use fulfillment and inventory analytics to support patient access, maintain appropriate partner inventory, and resolve access barriers across accounts.
• Lead contract negotiations in partnership with Channel Management, Trade Relations, Contracts & Pricing, and Legal.
• Build and maintain DTP data platforms, normalization processes, and automated dashboards to track inventory, invoicing, sales, persistency, adherence, and rule adherence.
• Partner with Market Access Strategy, Legal, Compliance, Quality, Supply Chain, and Trade to operationalize SOPs, controls, audit trails, and monitor regulatory/policy changes.
• Collaborate crossfunctionally (Market Access, Market Access Strategy, Supply Chain, Legal, Finance, Demand Planning, Marketing/Patient Engagement, Brand PVUs) to support launch readiness, forecasting, and compliant DTP campaigns.

Interested? For this role we're looking for the following education, experience and skills

Required

• Bachelor's degree in Business, Supply Chain/Operations, Pharmacy, Data/Analytics, or related field (advanced degree a plus).
• 8-10+ years in biopharma, pharmacy operations, specialty distribution, HUB/patient services, Market Access operations, or channel/fulfillment roles with proven vendor management experience.

Preferred

• Demonstrated success running patient access or pharmacy operations with measurable gains in timetotherapy, persistency, and experience.
• Strong data and systems fluency (data ingestion, normalization, dashboards, KPI design) and comfort collaborating with IT/Data teams.
• Working knowledge of U.S. regulatory/compliance considerations for pharmacy, telehealth, privacy, and price reporting.
• Excellent stakeholder management and communication skills; ability to align crossfunctional teams and external vendors to a common operating rhythm.
• Experience operationalizing DTP or cashpay/ecommercelike prescription flows, or leading specialty pharmacy operations at scale.
• Familiarity with DTP partner pharmacy, hub models and trade/SD partners.

This positions reasonably anticipated base salary range is $181,600-$238,400 per year. The actual salary offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.