Sales Quality Assurance Coordinator - Digital Markets

About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world's largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations-Capterra, GetApp, Software Advice, and UpCity-and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds-the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

What we're looking for:

The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: the quality of our leads. You'll review leads before they're sent to vendors and a sampling of advisors' calls to make sure they're doing it right from step one to the finished product. This is a role supporting a US based team so you'll need to have flexibility in your working hours.

Why you'll want to come to work:

• Listen to and score recorded calls. Our advisors call thousands of businesses each day and help hundreds in the process. You'll review a sampling of them to make sure we're delivering high quality leads

• Proofread and enhance the notes for all the leads we send to our partner software vendors. Rigorously work to improve lead quality and find opportunities to maximize revenue.

• Coordinate with your QA teammates to ensure our quality standards are executed consistently and accurately.

• Learn the ins and outs of all the software markets we review. Trust us, there's a lot to learn.

What you'll bring to the team:

• Minimum a graduate with 1-3 years of experience in the Quality Assurance or content space

• Preferred experience in Call quality check, audio reviews, sales lead review, proofreading, editing and teaching.

• Experience working in Excel and CRM tools

• Strong spoken and written English communication skills

• A passion for efficiency. When our leads are high quality, our clients are happy. You'll help keep them that way while reviewing a high volume of leads.

• Accountability. You'll make sure that everything is perfect before our leads are sent out and that all of our software advisors are following our call flow.

• Attention to details. We win when our clients win. You pay attention to the details and spot missed opportunities before the lead is out the door.

• A love of feedback. Everyone has room for improvement. You'll point out the opportunities for improvement as well as things our advisors are doing well.

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

What you'll find:

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact - your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• New offices close to Glories and the beach in the fantastic, "innovation and tech" 22@ district of sunny Barcelona.

• Fresh fruit, snacks, selection of teas, fair trade organic coffee.

What you'll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact - your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What we are:

• Action Oriented - You have what it takes to deliver measurable results, fast. We encourage and guide the vision, roadmap to success and the action it takes to make it happen.

• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful, radical candor to your work, with a mindset of desiring ongoing professional and personal development.

• Collaborative - You believe in the one team, shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web: gartner.com/en/digital-markets
Careers: jobs.gartner.com/teams/digital-markets

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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