Senior Product Manager - eCommerce and Self-Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As Senior Product Manager, you will own core customer-facing capabilities within Salesforce's next-generation digital commerce ecosystem. You'll lead the roadmap and execution for experiences across billing, purchasing, and subscription management, enabling AI-guided actions and intuitive self-service using Agentforce and Data Cloud. You'll collaborate closely with product leaders defining the unified commerce strategy and work with engineering, design, and go-to-market teams to deliver scalable, personalized digital experiences used by millions of customers.

You'll execute the strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role is an individual contributor role that offers a unique opportunity to shape critical parts of the commerce foundation alongside other product leaders, influencing key decisions across engineering, architecture, UX, and GTM teams.

What You'll Own

• Customer-Facing Experiences

• Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.

• Unified Service Layer

• API-first platform delivering consistent, scalable capabilities across channels and integrated systems

Your Impact

• Execute the vision: Translate our unified commerce strategy into customer-facing capabilities that deliver guided actions, personalization, and automation for a connected customer journey.

• Define Product Roadmap: Build and maintain the roadmap for your product area, prioritizing initiatives based on customer needs, business outcomes, and technical constraints. Partner with engineers to deliver high-fidelity epics, user stories, and enablement plans.

• Delivery & Velocity: Lead execution across partner teams, managing sprint backlogs and aligning stakeholders to ensure high-quality delivery.

• Define what success looks like: Define KPIs for your product area, analyze data to identify friction, and use insights to influence product decisions and prioritization.

• Influence at Scale: Collaborate closely with product, engineering, pricing strategy, PLG, and GTM teams to align on dependencies and remove delivery obstacles.

Who You Are

• Strategic Product Leader: 5+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.

• Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions

• Driven and Analytical: Exceptional quantitative and analytical skills with a track record of leveraging complex data to identify customer friction, measure product adoption, inform feature prioritization, and clearly demonstrate product ROI.

• Platform Experience: Experience delivering platform capabilities, APIs, or shared services within complex systems

• Technical Product Ownership: Deep experience defining and managing API-first products and services, acting as the technical liaison between business requirements and engineering implementation for a complex commerce architecture.

• Cross-Functional Partner: Proven ability to align and communicate product decisions effectively with engineering, design, marketing, and sales partners, and present product updates clearly to business leaders.

Preferred Experience

• SaaS or subscription commerce leadership in large-scale platforms.

• Familiarity with Salesforce ecosystem or comparable enterprise systems.

• Experience delivering AI-driven, agent-assisted digital commerce experiences.

• Why Join Us

• eCommerce and self-service are core to Salesforce's growth strategy. This is your chance to contribute to the vision of the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You'll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways-powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.