Client Services Specialist

Company:

Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

A Brief Overview

Provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence.

What will you do?

• CUSTOMER SUPPORT: Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Resolves most basic issues and questions. May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle. If appropriate, may provide contact information for Berkshire Hathaway affiliates.
• UNDERWRITING SUBMISSION SUPPORT: Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures. May also provide submission status updates to agents via phone and/or email. If appropriate, identify available underwriters to assist on second and third level submission inquiries.
• CUSTOMER INFORMATION UPDATING: Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
• LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures. Upon request, explain the loss run request process via phone and/or email to agents and/or insureds. Direct calls and emails requesting loss run explanation to the appropriate department.

Education

High school diploma or GED and two years college or equivalent work experience.

Experience

One or more years work experience.

Required Knowledge

• Basic math
• Personal computer related software such as Microsoft Office (Excel, Word, etc.)

Preferred Knowledge

• Basic insurance terms and coverages
• Type 35 wpm with accuracy
• Knowledge of commercial automobile and property rating and policy coverages and endorsements
• Company guidelines on acceptability and profitability for applications/accounts/policies
• Company, Agency, and department practices and procedures

Required Skills and Abilities

• Excellent customer service
• Positive and effective customer service
• Attention to detail
• Superior English, grammar, spelling, punctuation and sentence structure
• Superior oral and written communication
• Excellent oral and written communication with all levels of the organization and with Agents
• Documentation
• Active listening skills
• Work independently
• Organize time and resources and handle multiple high priorities
• Work well with others
• Maintain confidentiality
• Work with detail with accuracy

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!