New

Director of Retail Experience

Honor Credit Union

paid time off, paid holidays, 401(k)

United States, Michigan, Berrien Springs

Jan 23, 2026

Position:
Director of Retail Experience

Location:

Berrien Springs, MI

Job Id:
3153

# of Openings:
1

Director of Retail Experience - Berrien Springs (Full-Time)

This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.

ABOUT HONOR:

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

Responsible for leading and elevating all channels of the branch network.
Visits branches regularly to provide support and visual leadership representation.
Collaborates with the VP of Member Experience to establish the strategic direction, long-term, and short-term goals.
Develops and executes strategies to improve branch member satisfaction, operational efficiency, and team performance.
Manages the branch network creation and execution of performance metrics that align with organizational goals.
Enhances department policies and continuously works with the branch teams to optimize processes and procedures.
Provides leadership to Regional Managers guaranteeing sales and service excellence and efficient operations.
Evaluates and ensures effective training, recognition, performance standards, and staffing levels are maintained.
Mentors, coaches, and develops the branch network in accordance with organization policies and procedures, fostering a culture of learning and development.
Develops and executes strategies to cultivate select business relationships, attract new business relationships, and drive brand awareness through community support and engagement.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

Bachelor's degree in Business or related field; or an equivalent combination of training and work experience.

EXPERIENCE REQUIRED:

Eight to ten years of similar or related experience.
Progressive leadership experience managing multiple retail locations.

KNOWLEDGE/SKILLS/ABILITIES:

Must have a demonstrated ability to keep finances in order.
Strong listening, verbal, and written communication skills.
Strong project management skills, well-organized and have an excellent eye for detail.
At all times follow the core values of the credit union - Truth, Integrity, Respect, Fairness.
Maintain a positive and professional demeanor and image with credit union members, team members, and the board.
Confidentiality required at all times.
Handle issues with tact, diplomacy, and an appropriate sense of urgency.
Exceptional decision-making and problem-solving skills.
Strong understanding of sales techniques and needs-based selling methodologies.

WHAT'S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.

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