Systems Engineer - SCCM

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Monday-Friday 8:30-5

Remote

Johns Hopkins Mt. Washington Campus

5801 Smith Ave., Davis Bldg.

Baltimore, MD 21209

General Position Summary: In accordance with institutional policies and standards, the Systems Engineer is responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained in an efficient and cost-effective manner. Projects often require interaction with various departments and teams both within and outside the department.

Job Scope/Complexity: Responsible for full life-cycle of medium to large sized complex projects; (complex and large projects typically are applications/systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems.) Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds.

Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

SYSTEMS ANALYSIS/DESIGN (ENVIRONMENT/PLATFORM)

1. Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
2. Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
3. Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers.
4. Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
5. Research, recommend, and implement new technologies based on the value to the institutions.
6. Works with vendor processes and product to improve the quality and fit for the institutions. Typically establishes product mastery, and demonstrates initiative for improvements.

INSTALL AND CONFIGURE

1. Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.
2. Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity.
3. Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
4. Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

MAINTAIN AND TROUBLESHOOT

1. Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
2. Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
3. Develop complex scripts and solutions by using departmental standards to automate systems management.
4. Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
5. Design and/or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
6. Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users. Provide guidance and direction to lower levels.
7. Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
8. Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
9. Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

PROJECT COLLABORATION AND LIFECYCLE PARTICIPATION Full lifecycle commensurate with scope.

1. Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
2. With assistance of the project team, develop RFP's from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions.
3. Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
4. Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers. Provide guidance to lower levels.
5. Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
6. Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
7. Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
8. Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
9. May participate in Institutional and Departmental committees and initiatives.

COMPETENCIES:

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   1. Education: Bachelor's degree in computer science, information systems, or related field is required. Additional experience may be substituted for education.
   
   
   
   

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   1. Knowledge: * Demonstrated knowledge of technology and complex business/clinical/education process.
      
      
      
      • Intermediate knowledge of systems and data flow diagrams and other analysis artifacts.
      • Strong understanding of testing and quality assurance processes with entry-level complexity.
      • Intermediate knowledge of Windows and Unix/Linux environments.
      • Intermediate knowledge in the assigned IT environments.
      
      
      
      
   
   
   
   

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   1. Skills: * Intermediate proficiency in Microsoft Office applications - Word, Excel, Teams, Outlook, etc.
      
      
      
      • Strong understanding of how to create technical documentation.
      • Strong critical thinking and analytical reasoning skills.
      • Demonstrated ability to execute assigned tasks within established deadlines.
      • Demonstrated ability to work collaboratively in a team environment.
      • Ability to communicate effectively with both technical and non-technical people * Strong written and oral communication skills * Strong positive, customer service skills.
      
      
      
      
   
   
   
   

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   1. Required Licensure, Certification, n/a
   
   
   
   

Etc.:

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   1. Work Experience: * Four years of related experience with autonomous administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms; complex business, clinical, education, or infrastructure solutions
   
   
   
   

DIMENSIONS:

B. Authority/Decision Making

Level:

* Develop solutions based on extensive technical knowledge, skills and experience; * Influence clients towards innovative/integrated solutions.

C. Supervisory Responsibility:

May mentor junior team members

PROBLEM SOLVING:

• Solves software and hardware problems by using best practices for the environment to ensure system integrity.
• Completes server level administration problem solving in recoveries by following documented procedures to ensure a stable environment.
• Monitor changes and resolve problems requiring mid-level technical expertise by responding as they occur, reviewing all processing and output of the newly implemented solution, and proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

INFORMATION MANAGEMENT:

Demonstrates intermediate knowledge of relevant computer systems, applications and interfaces.

WORKING CONDITIONS:

Works in a normal office/home environment where there are limited physical discomforts due to temperature, noise, dust etc. Work may also be completed from remote home environment. Work requires attention to detail and requires mental/visual acuity. Travel is required to JHM entities to attend meetings and conferences related to the individuals' accountability.

Salary Range: Minimum $33.41/visit - Maximum $58.48/visit. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.