Help Desk Specialist

Are you a Help Desk Specialist looking to join one of the top companies in the Entertainment industry?

Are you looking to further your career and grow?

Do you have experience working in a broadcast environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in New York, NY. Interested?

Here's what you'd do:

• The Digital Media Support Engineer is responsible for the support and development of the Editing, Streaming, Graphics, and Production facilities in New York.
• This encompasses the evaluation and build of new technology solutions, assisting with or coordinating project tasks, and providing technical support for the content creation and distribution of the client's daily broadcasts, digital live stream, and delivery to streaming partners and VOD.
• Build, maintain, and support all post-production facilities for the client.
• Build, maintain, and support the Evertz Magnum router system and 2110 workflows.
• Build, maintain, and support VOD, streaming, radio, and broadcast workflows.
• Develop and maintain technical solutions to create efficiencies in content acquisition and distribution.
• Contribute to or lead system sustainment and upgrade projects.
• Work closely with our Operations teams to develop workflow solutions for their business needs.
• Interface with vendors in troubleshooting efforts.
• Create "how-to" documentation for users and peers.
• Create technical drawings.
• Troubleshooting and debugging various OS, DLL management, compatibility errors, boot issues, and application and system errors.

Here's what you'll get:

Pay: $56.28 - $63.78/hr.

Hours: 40 hours/week.

Length: Temp (5 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 3 years of experience working in a broadcast environment.
• Minimum of 3 years of experience with baseband and IP video signal processing, transport, and broadcast transmission equipment.

• Strong computer/networking knowledge.
• Strong verbal and written communication skills with both technical and non-technical people.
• Self-starter who works well with minimal supervision.
• Strong organizational skills.
• Ability to learn and adapt to new technology.
• Works well under pressure.
• Team player.
• Demonstrated ability to plan, develop, install, and manage a variety of systems specific to editing and graphics creation.
• Demonstrated troubleshooting skills - combine critical thinking, logic, analytic reasoning, research, and experience.
• Demonstrated ability in building and maintaining virtual machines and physical servers.
• Demonstrated skills in scripting.
• Working knowledge of Active Directory and group policy.
• Working knowledge of VLANs, Layer 2 & 3, IP addressing, route tables, and domain administration.
• Understanding of cloud computing terminology and infrastructure.
• Avid Certified Support Representative for Media Composer, Nexis, Media Central, and Interplay.
• Working knowledge of shared storage and Asset Management systems.
• Demonstrated ability in configuring and troubleshooting Adobe CC.
• Demonstrated skills with file-based automation from vendors such as Vantage, BPM, or Pulse IT.
• Minimum of 2 years of project management experience.
• Working knowledge of virtual desktop implementations and remote workflow technologies.
• Demonstrated skill in adapting and improving workflows using technology.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Flexible work hours, we are a 24/7 facility with evening, weekend, and holiday work hours.