Program Coordinator, Family/Domestic Violence Project - Bronx, NY

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The Legal Aid Society's Civil Practice has an opening for a Program Coordinator in the Family/Domestic Violence (DV) Project. The Family/DV Project provides comprehensive direct legal assistance to survivors of domestic violence in a broad range of civil matters, including orders of protection, divorces, custody, visitation, child support, spousal support, property rights, consumer matters and immigration.

The Program Coordinator for the Family/Domestic Violence (DV) Pilot Project will support the unit though the implementation and administration of grants and data within The Legal Aid Society's Civil Practice. Reporting to the Citywide Director of the Family/DV Project, the Program Coordinator will be primarily responsible for coordinating client intakes and referrals, assisting with data collection and integrity, and ensuring timely and accurate grant reporting. They will work with the Family/DV Unit, Borough Administrators and their teams, case handlers, and the Civil Grants & Contracts Team. This position will help establish and maintain efficient systems for case management updates, data and document upload, and program data tracking, while facilitating communication between internal teams and community-based partners. The Program Coordinator will also support outreach and engagement efforts to strengthen collaboration and service delivery for survivors of domestic violence, as well as conduct intake with clients. The ideal candidate will be a highly organized team player with strong communication skills, a commitment to public interest work, and the ability to develop effective systems for data entry and client outreach.

ESSENTIAL DUTIES/RESPONSIBILITIES

Program Coordination

• Coordinate client intake and referral processes, ensuring timely and accurate communication across staff and partners
• Assist existing Legal Aid clients in obtaining assistance from other providers when appropriate
• Organize and manage the case management system and maintain accurate electronic case files
• Assist with program development, implementation, and reporting to meet grant requirements
• Support the creation and updating of shared practice resources for case handlers
• Conduct intake with clients and determine next steps
• Foster and encourage teamwork and effective communication within the Family/DV Project
• Represent the Civil Practice and Legal Aid Society in community outreach and engagement activities

Case Management and Administration

• Work with the Family/DV Unit, Borough Administrators, case handlers, and the Civil Grants & Contracts Team to ensure case matters are timely updated with data required for grants management
• Oversee and ensure collection of data for grants/contracts, including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes
• Ensure all required documents for programmatic audits are uploaded into the case management system before case closing
• Maintain overall quality assurance in the case management system by identifying duplicate cases or clients, ensuring proper case assignment, and confirming timely case closure
• Create standards of operation for data entry
• Follow up with and/or interview clients to obtain information needed to properly enter and update cases, as needed

Data Collection and Reporting

• Implement best practices for data collection and reporting in coordination with the Civil Grants & Contracts Team
• Monitor compliance with grant requirements and assist in preparing reports for funders

Outreach and Community Engagement

• Support outreach activities and engagement with community-based organizations to strengthen collaboration and service delivery for survivors of domestic violence
• Assist in development and maintenance of community education materials and training for clients and partner advocates

Professional Development and Other Duties As Assigned

• Participate in continuous professional development
• Demonstrate affirmative behaviors that support an inclusive work environment
• Perform other duties as assigned

QUALIFICATIONS

Required qualifications:

• Bachelor's degree or an equivalent combination of 4+ years of post-secondary education and/or work experience
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
• Proficiency in fundamental arithmetic operations and numerical accuracy
• Previous administrative experience

Preferred qualifications:

• Proficiency in another language preferred

KNOWLEDGE, SKILLS AND ABILITIES

Position Based Knowledge, Skills, and Abilities:

• Excellent organizational skills and attention to detail
• Experience working in a fast-paced environment with competing priorities
• Ability to work collaboratively in a team setting, including strong communication and follow-up skills
• Ability to manage relationships and effectively communicate with office management, case handlers, and the Civil Grants & Contracts Team
• Demonstrated ability to accurately and quickly gather data, compile information, and maintain precise records
• Detail-oriented with a focus on minimizing errors and ensuring compliance
• Highly self-motivated and able to work independently
• Excellent judgment, including the ability to handle sensitive or confidential information
• Ability to multitask and meet deadlines
• Commitment to advocacy on behalf of survivors of domestic violence and other vulnerable populations is strongly desired

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society's mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society's mission and values

Physical, environment, travel, and other duties required:

• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video
• Will require travel within NYC, across the five-borough region

* For positions noted as essential, this will require either remote or in-person work during times of closure or otherwise non-typical business hours which may include evenings and weekends and during unforeseen events such as inclement weather or poor air quality conditions.

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $75,782 - $80,782

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume
• Writing Sample

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

Bronx - Civil Practice Neighborhood Office