Hybrid/Onsite Client Account Manager

Primary Purpose

Partner with the Client's internal marketing and brand management teams to execute the concept, design and production of print, digital/social, video, OOH materials for shopper marketing campaigns, ensuring efficient workflow in the delivery of all presentations, renders, production files and other materials on time, on budget and in line with quality standards.

Reporting To: Account Director

General Overview

Manage communication between the Client's marketing team, Marks design studio, and Client's production partners. Align with Client on brief and scope of work and monitor/adjust project execution for profitability, on-time delivery, and adherence to design and brand standards. This is a hybrid onsite role, working side by side with Clients at their office in Boston 3x/week.

Responsibilities

• Develop and demonstrate deep understanding of Client's culture, brand, marketing objectives, partnerships, and production processes
• Oversee projects, managing from intake to invoice
• Lead project kick-offs, client status meetings and internal briefings, and maintain project status reports
• Act as central liaison between all internal and external stakeholders during project execution
• Write briefs in conjunction with the client and/or creative team, aligning on campaign objectives and design intent
• Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
• Act as a final check on all design work to ensure that they meet the client brief with error-free high standards
• Liaise with client, production partners and internal team to resolve client and project related concerns
• Provide estimates or proposals prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
• Maintain internal budget tracking and generate monthly invoices
• Provide line of sight to upcoming projects for revenue forecasting and resource planning
• Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
• Optimize internal and external resources for efficiency, creativity, and design quality.

Success In The Role

Success in this role is achieved by consistently demonstrating the ability to collaborate, adapt and efficiently execute against the Client's priorities; build trust and deepen relationships with Client and key stakeholders; uphold standards of design excellence and brand compliance; manage multiple priorities with internal and external stakeholders; forecast, estimate, monitor and invoice project revenue; and operate in the spirit of continuous improvement to ensure the business moves forward.

Education & Experience Requirements

• 3-5+ years experience in agency client service and project management, across a broad spectrum of project deliverables (creative ideation, in-store print design, digital advertising, OOH, photo/video content production).
• Bachelor's degree in Marketing, Business Administration, or Design
• Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
• Proficiency with using project management platforms such as Workfront, Monday, Asana
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Ideal Candidate Will Possess

• Thorough understanding of creative and production processes for print/digital/video shopper marketing.
• Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external)
• Experience working in a matrixed, client-embedded environment as a account manager and trusted partner.
• Collaborative, agile and proactive approach to problem-solving
• Curious nature and a commitment to continuous learning and process improvement.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,000 USD - $82,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

Bachelors (required)

Experience working in a matrixed, client-embedded environment as a account manager and trusted partner (preferred)
Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external) (preferred)
Thorough understanding of creative and production processes for print/digital/video shopper marketing (preferred)
Proven ability to manage multiple projects at a time while paying strict attention to detail (required)
Proficiency with using project management platforms such as Workfront, Monday, Asana (required)
Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote) (required)
3 - 5 years: Years of experience in agency client service and project management, across a broad spectrum of project deliverables (creative ideation, in-store print design, digital advertising, OOH, photo/video content production) (required)