Metering Admin Specialist

There will be a three-part testing procedure required for this position. There will be a computer based word and excel test, a written technical skills test, and then a behavioral based interview. Each part of the testing process must be passed to progress to the next. We are providing a study outline to prepare for the written technical skills test and the behavioral based interview. The outline is designed to maximize test results by centralizing study times in the areas listed below:

Knowledge of the following:

1. Basic Mathematics aptitude

2. Demonstrate proficiency in Excel and Word
3. See Differences in small details
4. Recognize Correct spelling, punctuation, capitalization, grammar and usage
5. Meter types and functions defined by TEP
6. Metering and Single Phase Metering Department process and procedures.

7. Verify the accuracy of completed forms by comparison to written information

Behavioral Based Interview

The interview is a behavioral based interview incorporating our Core Competencies. In this process we believe that past behavior is the best predictor of future behavior and more recent behavior is a better predictor of future behavior than older behavior, and that long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with high predictability whether the candidate can perform the job as required. This type of interview is different than those that you may have taken in the past.

This classification is responsible for routing the daily workload, dispatch functions, and providing support for all Field Personnel. Reconcile service orders. Provide information and computer support utilizing various methods (i.e. phone, radio, computer), order equipment and supplies for technicians and update records concerning workflow. Compile and maintain reporting as related to the Department process. Has direct communication with internal and external customers regarding concerns with a meter or hazardous situations.

Position-Related Responsibilities

* Individual who can work independently to identify potential problem areas, provide potential solutions, and report all necessary information to the department supervisor

* Dispatching functions supporting the field personnel via phone and radio communications.

* Tracks workload to shift work assignments as required.

* Monitors and completes different order-type queues throughout the day.

* Maintains departmental reports and updates systems related to that department.

* Handles emergency calls from field technicians with knowledge of May Day procedures.

* Reporting of special circumstances involving hazardous situations, violent or threatening customers.

* This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

* Knowledge of CC&B, Maximo and Clevest.

* Be a team-oriented worker who may at times, have to work without the support of others and perform multiple tasks simultaneously, get along well with others and other departments.

* Computer skills and software knowledge including: Excel, Word, and Outlook

* Knowledge and use of Tucson city maps.

* Policies and procedures relating to service orders.

* Professional written and verbal communications skills i.e. radio, computer, telephone.

* Organized, self-directed, and multi-tasked oriented.

* Compiling and Maintaining departmental records and reports.

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.