Customer Engagement Learning Manager US

Make your mark for patients

We are looking for a Customer Engagement Learning Manager US who is strategic, collaborative, and proactive to join us in our US Learning team, based in our US office in Atlanta, GA.

About the role

The Customer Engagement Learning Manager plays a key role in building capabilities across the US commercial organization. You will design, develop, and deliver leadership development programs, manage major learning initiatives, partner with stakeholders, coordinate crossfunctional planning, and support the execution of the Customer Engagement Framework. The role blends facilitation, project management, content creation, and vendor management to enhance leadership skills across the US region.

Who you'll work with

You will work closely with commercial leaders, crossfunctional partners, subject matter experts, and external vendors. As part of the Patient Impact and Patient Evidence Learning Organization, you will collaborate across US growth markets to shape and execute learning strategies aligned to organizational priorities. This role partners with the Lead, Leadership Development, US and works in a highly matrixed, agile environment.

What you'll do

* Lead planning and execution of learning projects aligned to engagement strategy
* Manage project timelines, resources, budgets, and crossfunctional coordination
* Build strong relationships to translate stakeholder needs into learning solutions
* Design and deliver impactful leadership development content and programs
* Source, evaluate, and manage external vendors supporting learning delivery
* Facilitate engaging leadership workshops and support continuous program improvement

Interested? For this role we're looking for the following

Minimum requirements

• Bachelor's degree
• 5+ years' experience in learning and development, in a commercial setting, preferably in the pharmaceutical industry
• Demonstrated experience in project management, including planning, execution, and stakeholder management.
• Excellent organizational, communication, and facilitation skills with expertise facilitating instructional programs.
• Proficiency with digital learning tools and blended learning methodologies with Learning and Development (Training) experience

Preferred requirements

• 3+ years in the pharmaceutical industry as a people leader with a team
• Proven record in designing and delivering leadership development programs.
• Experience sourcing and managing external learning partners or vendors.
• Experience coordinating learning programs across multiple business units.
• Knowledge of leadership development and customer engagement capability building.
• Experience working in an agile, patient value-driven environment.
• Strong understanding of regulatory and compliance requirements in pharma

This positions reasonably anticipated base salary range is $108,000 to $141,800 per year. The actual salary offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.