Crisis Intervention Counselor Team Lead

ESSENTIAL JOB FUNCTIONS

• Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.

• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.

• Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.

• Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation.

• Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.

• Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.

• As assigned, provides crisis intervention to community groups traumatized by suicide.

EDUCATION:

Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or,

• High School diploma or GED with completion of AAS/Lifeline 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training.

EXPERIENCE

• Minimum of six months experience in social services

REQUIREMENTS

COMPANY OR PERSONAL VEHICLE USAGE: No

PHYSICAL DEMANDS

• Position has no unusual physical demands.

• May involve modestly unpleasant situations such as offensive language from callers.