Undergraduate Intern

What You'll Do:

• Partner with Product Managers, Product Marketing, UX, and Product Development teams to support product discovery and platform initiatives.
• Participate in customer and market research across Escrow, Title, ShortTerm Property Management, and HOA use cases.
• Support discovery efforts by identifying customer needs, workflows, and unmet problems.
• Contribute research insights that inform roadmap development and product decisions.
• Provide input on the customer experience for a new digital platform.

What You'll Bring:

• Proficiency in MS Office Suite applications.
• An interest and willingness to learn about the Mortgage, Real Estate, Financial, Title Insurance or related industries.
• The ability to solve problems, be detailed oriented and be conscientious about all work completed.
• An ingrained concern for the customer and representing our Company in the best professional manner as possible.
• The potential to excel in the following competencies: Communication, Customer Focus, Ethics & Integrity, Teamwork & Adaptability, Productivity & Initiative.
• Outstanding interpersonal skills.
• Interest in product management fundamentals, discovery practices, and customercentric problem solving.
• Curiosity around digital platforms, customer experience design, and how frontend experiences connect to backend systems.
• Familiarity with or interest in market and customer research methodologies.
• Strong critical thinking, synthesis, and communication skills.
• Interest in learning how subaccounting supports B2B2B and B2B2C business models (accounting concepts taught in context).

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.