Director, IS Service Delivery

Description

Calling all Esteemed Leaders!

Are you a missiondriven technology leader with a passion for ensuring safe, reliable, and highly effective clinical technology environments across a complex healthcare ministry? Do you thrive in roles where collaboration, service delivery, and operational excellence intersect? If you excel at leading diverse technical teams, building strong partnerships with clinical and operational leaders, and ensuring technology supports exceptional patient care - this opportunity is for you.

The Role:

The Director, IS Service Delivery is responsible for ensuring the effective delivery of support services for clinical technology and medical devices across their assigned ministry or ministries. Reporting to the Regional Executive Director for Clinical Technology Services, this leader operates within the enterprisewide framework for technology and medical device management - ensuring support, maintenance, planning, cybersecurity, and acquisition processes meet ministry needs.

This role partners closely with ministry leadership to understand the unique technology and medical device environment within each ministry and ensures these needs are reflected in service delivery and forwardlooking plans. As the local regulatory and accreditation leader for clinical technology services, the Ministry Director ensures that all workforce qualifications and compliance requirements are upheld.

Acting as the operational "goto" leader for technology service delivery, the Ministry Director builds strong relationships with operational leaders, proactively identifies service gaps, and ensures ministry operations remain uninterrupted. The Director also serves as a bridge to Information Services (IS), helping ministries understand and adopt regional and enterprise technology operating models.

This leader directs local clinical engineering, biomedical, and IT support teams; ensures workforce readiness; allocates resources appropriately; drives performance excellence; leverages enterprise analytics; and partners with cybersecurity, engineering, and technology owners to address systemic issues and protect the organization's risk profile.

What You'll Do:

• Lead the clinical technology service delivery model for assigned ministry(s), serving as the accountable local leader for all technology support services (clinical engineering/biomedical technology and information technology).
• Collaborate with ministry and operational leadership to ensure service delivery aligns with regional IS frameworks and meets ministry needs.
• Proactively identify and address service quality issues, ensuring ministry concerns are represented in the service model.
• Partner as a key member of the regional leadership team; contribute at the executive level and support informed, transparent decision-making across ministries.
• Ensure local readiness for regulatory and accreditation requirements related to clinical engineering and technology service delivery.
• Maintain strong cybersecurity awareness and ensure proper application of cybersecurity frameworks within clinical engineering and IT environments.
• Communicate effectively with stakeholders and senior leadership on project status, issues, risks, budgets, and key technology initiatives.
• Provide timely coaching and performance feedback; set development plans and performance expectations; track progress toward goals.
• Mentor, develop, recruit, and retain a missiondriven, highly qualified, serviceoriented team of clinical engineers and IT support professionals.
• Use strong problemsolving, negotiation, and decisionmaking skills to influence ministry leaders, partners, and external stakeholders.
• Ensure all required reporting - standard and ad hoc - is prepared accurately and submitted to IS leadership.
• Represent the ministry and system at professional meetings, public events, and conferences as requested.
• Leverage enterprisedeveloped data, analytics, and reporting to ensure local teams meet service benchmarks and operate efficiently.
• Identify systemic issues and partner with engineering and technology leaders to develop upstream solutions that strengthen service delivery.
• Focus acutely on cybersecurity risk profile within the ministry; partner with operational and CTS leadership to mitigate risks and reduce vulnerability.
• Promote the Providence mission, values, and service principles in all interactions and decisions.

What You'll Bring:

• Education
• Bachelor's Degree in Quality Management, Healthcare Administration, Biomedical Computer Science, Information Systems Management, Information Services, or a related field - OR equivalent education/experience.
• Certifications & Licensure
• AAMI Certification related to Healthcare Technology (CHTM) - preferred upon hire.
• Experience
• 10+ years of related experience in technology service delivery, clinical engineering, biomedical engineering, or closely related field.
• 8+ years of leadership experience in technology service delivery or clinical engineering
• Ability to rapidly synthesize and communicate complex information

Why Join Us?

• Lead with Purpose : Support safe, reliable, missioncritical technology services that directly impact patient care.
• Support Ministry Excellence : Ensure clinical and operational teams can deliver care without technological disruption.
• Shape the Technology Future : Drive a service delivery model aligned with enterprise frameworks and futurefacing strategy.
• Grow as a System Leader : Collaborate with regional and system executives across clinical engineering, IT, cybersecurity, and operations.
• Empower High Performing Teams : Lead diverse technical professionals committed to excellence and service.

Ready to Shape the Future of Healthcare?

If you are a strategic, collaborative, and missiondriven technology leader ready to make a meaningful impact across our ministries, we encourage you to apply.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 411942

Company: Providence Jobs

Job Category: Operations & Support

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4011 SS IS STE CT SRVC MGMT

Address: WA Spokane 101 W 8th Ave

Work Location: Sacred Heart Medical Center-Spokane

Workplace Type: Hybrid

Pay Range: $63.32 - $99.96

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.