Instructional Technology Coordinator, School of Architecture

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Weekly Scheduled Hours:

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Job Details:

The University of Texas at Austin School of Architecture-provides next-generation leadership for design and planning education. Always cognizant of our role as stewards of the built environment, we meld principle and practice to foster innovation while remaining always grounded in serving our communities.

The University of Texas at Austin provides an outstanding benefits package to staff, including, but not limited to:

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
• Voluntary vision, dental, life, and disability insurance options
• Generous paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan, with employer matching funds)
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program, including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin Capital Metro buses with staff ID card

As a member of the Technology Resources & Innovation Group, the Instructional Technology Coordinator is responsible for delivering excellent customer service and assisting the Technology Services Coordinator in supporting the overall mission of the School of Architecture. The primary location of impact is the School of Architecture's Technology Lab, which houses several critical production and research facilities for the school. These include the Technology Service Desk, the Digital Fabrication Lab, the Robotics Lab, and the offices of the Technology Resources & Innovation Group. In addition, the Technology Lab offers students self-service access to tabloid scanners, a large format scanner, a lighting studio, and tools for digital fabrication.

Work performed by the Instructional Technology Coordinator will span multiple, concurrent projects often under pressure from hard deadlines and/or time limitations. Specific needs can change throughout the semester.

Daily Operational Support

• Advanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.
• Address and resolve high-priority issues with a sense of urgency.
• Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.
• Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.

Technical Coordination

• Participates in technical planning for technology-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Instructional Technology Services.
• Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.
• Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.
• Lead and participate in other projects and functions as assigned.

Customer Service

• Deliver excellent customer service, coordinating activities with the Technology Services Coordinator.
• Gather information on issues and coordinate responses to ensure resolution.
• Follow up on issues with the goal of solving problems quickly and skillfully.
• Establish close communication and positive working relationships with faculty, staff, and students.
• Exercise good judgment and make decisions to support defined goals and objectives within existing guidelines.

Required Qualifications:

• Demonstrated ability to effectively work within an IT operations team
• Strong communication skills, organizational skills, and attention to detail
• Proven ability to multitask, balance multiple projects concurrently, and maintain timely schedules
• Must be able to work both collaboratively and independently
• Demonstrated resourcefulness with a proactive approach to identifying and implementing solutions
• Demonstrated regular and punctual attendance in workplace
• The School of Architecture uses a wide variety of digital resources and regularly adopts new technologies to support its activities. Successful candidates should have experience with some of the following and be willing to expand their skill sets:
• --- Familiarity with basic software troubleshooting
• --- Familiarity with design and graphics software
• --- Familiarity with AV systems connected to laptops and desktops (projectors, monitors, microphones, etc.)
• --- Familiarity with small format printing systems and large format plotting systems
• --- Familiarity with digital fabrication equipment (laser cutters, CNC routers, etc.)
• --- Familiarity with inventory and supplies monitoring systems
• --- Experience working alongside students (student workers are hired each semester to support Technology Service Desk operations)

• More than the required amount of experience and/or education
• Demonstrated skills in customer-focused approaches to collaborating with faculty, students, and staff
• Applicants with a background in technology, liberal arts, hospitality, or related fields are encouraged to apply, as transferrable skills from these fields are extremely valuable to our mission. Ideal candidates are those with a combination of technical understanding and people skills.
• Demonstrated interest in architecture, design, or fine arts

$57,000, fixed rate

• Work performed on multiple concurrent projects under pressure of hard deadlines and/or time limitations.
• Repetitive use of a keyboard at a workstation.
• Use of visual and audio tools.
• Lifting, moving, installing, and transporting equipment.
• Ability to lift 50 pounds.
• May work around standard office conditions.
• May work around chemicals.
• May require occasional extended work hours or on-call obligations.

• Resume/CV
• Letter of interest
• Three work references with their contact information; at least one reference should be from a supervisor

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.