BILLER/COLLECTOR

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Notice

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

POSITION SUMMARY

The Patient Account Biller/Collector is responsible for the billing, follow-up, and collection of assigned patient accounts by contacting patients, insurance companies and third-party payors to resolve all outstanding owed balances; works closely with collection agencies for bad debt recovery; maintains third-party logs; and may code and post all receivables from patients insurance companies, and third-party payors on patient accounts.

CUSTOMERS SERVED:

Patients; families; direct-care service providers; external funding sources; service, accreditation, and licensing agencies; other staff; and the community.

KEY RESPONSIBILITIES:

• Communication - internal and external for accuracy, efficiency and timeliness.

• Billing - by established guidelines, ensuring completeness and accuracy.

• Collections - timely, accurate, and thorough.

• Documentation/Reports - ensuring backup for systems, accounts, and accuracy.

• Work Habits - to ensure teamwork, efficiency and effectiveness.

• Performs other duties as assigned.

QUALIFICATIONS

Education:

Required: High school diploma or GED

Preferred: Some college; degree in healthcare or business related field.

Experience:

Required: A minimum of two (2) years' work experience in healthcare collections or a related field, or any combination of education, training, or experience in a healthcare business office environment.

Preferred: Experience with insurance billing, computer and business software programs

(HMS) preferred

Licensure:

Required: None

Preferred: Clinical licensure/certification in healthcare related field preferred.

STANDARDS OF PERFORMANCE

Communication- 20%

• Provides account and billing information to patients, insurance companies and/or collection agencies in a clear, concise and timely manner.
• Contacts the insurance company regarding billing within 15 days following billing submission to assure it has been received.
• Reports any system problems, billing or filing back log to direct supervisor.
• Processes all insurance requests in a timely manner.

Billing - 20%

• Maintains billing system ensuring all bills are submitted either electronically or by paper within corporate guidelines.
• Checks all bills and UB92's for accurate information and makes all corrections on bills neatly and legibly.
• Submits all necessary changes to Patient Master File to correct any errors on bills. Routinely makes corrective split bill when insurance verification requires it.
• Ensures timely billing of all secondary insurance and re-files any missing or lost bills in a timely manner.
• Submits any outstanding late charges and request bills to reflect late charges and make appropriate corrections.

Collections - 20%

• Ensures the effective implantation of collection measures for uncollected accounts.
• Provide required follow-up on all patient accounts ensuring that all accounts are resolved within 120 days after discharge.
• Processes patient refunds accurately and documents refund adjustments.

Documentation/Reports - 20%

• Maintain work-list and ensure accounts are worked daily and documented on the HMS system.
• Maintain billing edit reports and makes appropriate corrections.
• Maintains the patient's accounts with all appropriate documentation detailing all contacts made.
• Send request to patient for any information needed to submit a "clean" bill.
• Submits Cash Adjustment forms with the appropriate contractual allowances taken.

Work Habits - 10%

• Adheres to facility, department, corporate, personnel and standard policies and procedures.
• Assures consistent compliance with facility's time and attendance expectations and safety policies/practices.

Perform other duties as assigned - 10%

Note: The essential job functions of this position are not limited to the duties listed above.

KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

• Knowledge of CPT coding and billing procedures, computer software applications, and insurance billing and collection procedures.
• Skill in organizing and prioritizing workloads to meet deadlines, telephone etiquette and paging procedures, and effective oral and written communication skills.
• Excellent communication skills, both verbal and written.
• Ability to effectively communicate with patients, coworkers, adhere to safety policies and procedures.
• Ability to use good judgement and to maintain confidentiality of information, work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication, to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to the various patient age groups (adult and geriatric).
• Ability to work in a fast-paced environment, and to react calmly and effectively in emergency situations.
• Experience with and ability to quickly learn various computer based programs/systems.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

• Vision, hearing, verbal communication ability (by phone and face-to-face), emotional stability, sufficient to perform essential job functions and handle stress and changing priorities.
• Requires repeated use of hands and fine motor skills to use computer and to manipulate papers and office machinery (copier, computer, telephone, calculator, safe, facsimile machines).
• Ability to see well enough to read handwritten and typewritten material.
• Able to learn and complete computer activities.
• Able to lift/lower up to 25 pounds and grasp and move items.
• Ability to push and pull up to 10 pounds (file cabinet drawers, computer paper boxes)
• Ability to retrieve files from bottom shelves and drawers and move boxes of paper and forms to printer.
• Ability to reach, turn and twist above and below the waist daily to retrieve files from top shelves to obtain office supplies from upper shelves in supply closet.
• Ability to spend 90% working time in an environment of continuous low voices and office machine noise, typical for business office atmosphere.
• Ability to handle a variety of repetitive tasks.
• Able to sit for extended periods of time, up to eight (8) hours
• Able to stand for extended periods of time, up to eight (8) hours
• Regular and predictable attendance.
• Ability to work a minimum 40-hour work week.