Business Systems Analyst

The Business Systems Analyst is responsible for assisting in reviewing, modifying and recommending business requirements applied to company databases and system applications. This role works closely with the technical team to test solutions, record and track technical issues and implement any needed changes. The Business System Analyst gathers data on what business requirements should be included during the design stage and they must have a thorough understanding of the Company's business and the issues and challenges facing the industry and organization. This role will also assist in recognizing how the Company may leverage its strengths and improve its weaknesses through various business processes.

Standard Hours Required

Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
• Work on mission-critical high value projects with large scale customer impact.
• Support development staff by addressing functionality questions and resolving issues.
• Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
• Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible. Determine necessary program changes.
• Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions. Consult with user to identify current operating procedures and clarify program objectives.
• Verify program logic and correct functionally by implementing test/beta situations.
• Estimate and prepare timelines for specific project tasks.
• Develop and maintain training and implementation manuals regarding automated systems.
• Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval. Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
• Work with development teams to estimate and prepare timelines for specific projects.
• Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff.
• Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients.
• Support the Sr. Business System Analysts on projects.
• Must maintain regular and reliable attendance.
• Other duties as assigned.

• This position does not have supervisory responsibilities

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in Information Technology, Computer Science, Business or related field or equivalent work experience.
• Minimum of 3 years travel technology industry experience.
• Minimum of 1 year proven development of analysis experience.

• Strong customer service and written, oral and interpersonal communication skills.
• Subject matter expert in cross-functional domains.
• Must have sound analytical and problem-solving skills.
• Ability to work in a team environment.
• SQL Experience a plus
• Understanding and ability to Read XML output
• Must have working knowledge of GDS functionality (Amadeus, Sabre and Travelport). TravelSky knowledge a plus, but not required.
• Ability to utilize project management skills such as AGILE preferred.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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