New

Customer Experience Project Facilitator

CPS Energy
United States, Texas, San Antonio
Feb 12, 2026
Customer Experience Project Facilitator Date: Feb 11, 2026 Location: San Antonio, TX, US, 78205 Company: CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: February 20, 2026 11:59pm Pay Grade 14 Position Summary The Customer Experience Project Facilitator provides support for budgets, procurement contracts, procedure documentations, & metrics, and provides project support for both O&M and Capital projects. This position requires coordination across multiple teams both in Customer Strategy and other business areas. Tasks and Responsibilities Uses project management to deliver, manage, and facilitate projects across the organization Partners with others across Customer Strategy to ensure monthly accruals, latest estimates and budget estimates are completed accurately and timely Assists all areas of Customer Strategy with internal/external audit and open record request(s) Manages relationships and contracts for vendor and consultant support Partners with Business Planning to monitor Key Performance Indicators (KPIs), develops alignment with strategic initiatives, identifies compliance requirements, ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences Works with EIT and other teams to provide project support Develops Customer Strategy analytics and reporting needs Plans and implements quality assurance for all reports Develops and maintains procedures for efficient and accurate reporting Oversees activities related to the annual Customer Success benchmarking effort Implements corporate and departmental policies, procedures, and service standards Performs other duties as assigned Minimum Skills Minimum Knowledge and Abilities Strong organizational skills and attention to detail with the ability to effectively plan, prioritize and manage multiple assignments in an accurate and timely manner. Ability to work as part of a team under pressure and work independently with minimal supervision. Must demonstrate initiative to volunteer and/or assist with projects and other tasks that arise. Skilled in using personal computers and software. Must possess effective verbal and written communication skills. Preferred Qualifications Master's Degree in related field Experience in customer service, call center operations and/or system operations with strong understanding of performance metrics Proficient in SAP with navigation of different SAP modules Proficient in Microsoft Office including word processing, spreadsheets, database, presentation software, electronic email, and scheduling Competencies Serving Customers Demonstrating Initiative Acting as a Champion for Change Establishing Relationships Minimum Education Bachelor's Degree in Business, Accounting, or related field, or related experience in Project Management or Process Improvement. Required Certifications Working Environment Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equip, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events. Physical Demands Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. Nearest Major Market: San Antonio Job Segment: Power Plant Operator, Power Plant, Database, Procurement, Project Manager, Energy, Operations, Technology