Case Manager Crew Relations

Case Manager,Crew Relations

Position Summary

TheCase Manager, Crew Relations willbe responsible for an investigation caseload, and conductingan array of investigations from frontline investigations, such as, but not limited toEqual Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations. This position will support positive employee engagement by providing guidance and recommendations to resolvecrewmember andcrewleaderconcerns. This role will work closely with the People Business Partners, Legal, Labor Relations,People Centers of Excellence,Complianceteamsand business leaders to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.

Essential Responsibilities

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  Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations suchbut not limited todiscrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.

  
  

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  Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.

  
  

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  Objectively debriefPeopleBusiness Partners,stakeholdersand leadership on investigation findings.

  
  

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  Ensurethe completeness of full and fairinvestigations, andidentifyand articulate risk/rewardrecommendations and outcomes.

  
  

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  Track, interpretand report onCrew Relations actions; proactivelyidentifiesissues andrecommendsappropriate solutions.

  
  

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  In collaboration withPeopleBusiness Partners, consult withcrewmemberand managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.

  
  

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  Establish and develop relationshipswithcrewmembers of all levels as well asPeopleBusiness Partners.

  
  

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  Discreetly handle sensitive and/orprivate information.

  
  

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  Other duties as assigned.

  
  

Minimum Experience and Qualifications

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  High SchoolDiploma orGeneral Education Development (GED)Diploma.

  
  

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  One(1)year of relevant employee relations or HR experience, preferably focused onEmployee Relations (ER)investigations, employment legal, performance management, and/orHuman Resources Business Partner (HRBP)experiences.

  
  

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  Experience in supporting employee investigations within HR or Employee Relations.

  
  

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  Experience withusing Microsoft Office Suite, including Word, Excel, and PowerPoint.

  
  

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  Knowledge of HR technologies, includingHuman Resources Information Systems (HRIS)or Case Management Tool.

  
  

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  Ability to work independently andutilizeresources to problem solve a variety of complex,highly sensitivepeople issues.

  
  

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  Ability to prioritize work in fast paced environment.

  
  

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  Ability to handle confidential information with professionalism and diplomacy.

  
  

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  Excellentproblem solvingskills and ability to think strategically and creatively when resolving issues and concerns.

  
  

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  Excellent verbal and non-verbal communication skills.

  
  

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  Must be able toacquireandmaintaina valid Security Identification Display Area (SIDA) Badge.

  
  

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  Available for overnight travel (up to50%).

  
  

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  Must be in possession of valid travel documents with the ability to travel in and out of the United States.

  
  

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  Mustpass a pre-employment drug test.

  
  

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  Must be legally eligible to work in the country in which the position islocated.

  
  

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  Authorization to work in the US isrequired. This position is not eligible for visa sponsorship.

  
  

PreferredExperience andQualifications

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  Bachelor'sDegree.

  
  

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  At leastThree(3) years of relevant employee relations or HR experience, preferably focused on Employee Relationsinvestigations, employment legal, performance management, and/or HRBP experiences.

  
  

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  Two (2) or moreyears of Human Resources investigation experience.

  
  

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  Professional Certification, including SHRM-SCP, or Human Resources Certification.

  
  

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  Demonstrated ability to work effectively independently and within a team environment.

  
  

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  Experience acting as a trusted advisor to leaders, peers, and employees with a consultative approach.

  
  

Crewmember Expectations:

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  Regular attendance and punctuality.

  
  

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  Potentialneedto work flexible hours and be available to respond onshort-notice.

  
  

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  Able tomaintaina professional appearance.

  
  

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  When working or traveling on JetBlue flights, and if timepermits, all capable crewmembers are asked toassistwith light cleaning of theaircraft.

  
  

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  Must bean appropriate organizationalfit for the JetBlue culture, that is,exhibitthe JetBlue values of Safety, Caring, Integrity,Passionand Fun.

  
  

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  Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.

  
  

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  Identifysafety and/or security concerns, issues,incidentsor hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).

  
  

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  The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

  
  

Equipment:

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  Computer and other office equipment.

  
  

Work Environment:

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  Traditional officeenvironment.

  
  

Physical Effort:

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  Generally notrequired, or up to 10 pounds occasionally, 0 poundsfrequently. (Sedentary)

  
  

Compensation:

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  The base pay range for this position is between $50,000.00 and $89,600.00 per year. Base pay is onecomponentof JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

  
  

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