Special Assets Specialist I

SUMMARY

This position is responsible for mitigating losses of First United Bank through collection of past due and charged off loans and demand deposit accounts. Primary focus of Collector I is placing collection calls, sending demand and other collection related letters, and running field calls and repossessions.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Places calls to loan customers in past due status and updates message board.
• Runs skip traces on customers.
• Issues demand letters to delinquent loan customers.
• Runs field calls.
• Runs repossessions and assigns repossessions to repo agents.
• Completes Special Asset Forms for repo's, charge-offs, and foreclosed assets.
• Organizes and maintains key box.
• Orders titles on repos.
• Files VSI (insurance claims) on damaged repos.
• Assembles post-purchase SBA guaranty packages.
• Shows repossessed items to potential purchasers.
• Prepares Bills of Sale for sold repossessed items.
• Prepares and mails After-Sale Letters for sold repos.
• Takes checks by phone payments, and sets-up repayment plans. Assists Bankers Credit Card Service with delinquent customers, as applicable.
• Responds to inquiries from customers, community banks, First United Bank personnel and
• others, regarding issues on repossessed assets and foreclosed properties.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Handles customer complaints and escalates issues as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor's degree in business, accounting or finance.
• Prefer one or more year's experience, preferably in a financial institution or consumer loan department.
• Prefer knowledge of consumer collections.

Technical/Functional Competencies

• Proficient in Microsoft Word, Excel and PowerPoint.
• Prefer experience with Jack Henry or other financial management software.
• Candidate should possess the ability to quickly grasp complex rules and guidelines.
• Candidate should enjoy a high-volume and fast-paced environment.
• Candidate should possess strong analytical skills and be attentive to detail.
• Candidate should also be courteous and friendly, but able to deal professionally with a variety of personality types.
• Strong organizational skills and the ability to multi-task are a must.
• Candidate should also be both self-motivated, and a team player.
• Demonstrates good judgment.
• Ability to communicate well with customers and vendors by all means of communication including written, verbal, and non-verbal communication.
• Willingness to accept additional responsibilities
• Dependable and adheres to time lines, and schedules, and is able to prioritize tasks.
• Must have strong organizational skills to accommodate for the high-volume workplace.
• Candidate should be comfortable making and answering phone calls.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.