New

VP, Product Member Engagement & Transparency

Zelis Healthcare, LLC
paid time off, 401(k)
United States, Massachusetts, Boston
Feb 12, 2026
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Vice President, Product - Member Engagement & Transparency (ME&T) is responsible for defining and executing the product strategy for Zelis' ME&T portfolio to drive growth, margin expansion, and market differentiation. ME&T solutions help members find, access, and understand their care. The portfolio includes SaaS-based digital solutions that enable members to search for providers, receive incentives for choosing high-value care, and better understand cost and coverage through personalized communications and transparency tools. This role leads strategy, roadmap development, and execution across the portfolio, with a strong emphasis on AI-first product innovation. The VP will oversee a team of approximately 20 FTEs and partner cross-functionally with Operations, Technology, Sales, Marketing, and executive leadership to ensure disciplined scoping, execution, and successful commercialization of product initiatives. Product Strategy & Portfolio Leadership Define and maintain the Member Engagement & Transparency product strategy and multi-year roadmap aligned to business growth, margin, and AI objectives Source and synthesize internal and external market feedback to prioritize investments and drive innovation Lead ideation, development, and commercialization of new products and enhancements Champion AI-enabled capabilities across both product offerings and internal product development workflows Partner with Sales, Marketing, Account Management, and client stakeholders to identify unmet needs and translate them into differentiated solutions Contribute to P&L performance in partnership with matrixed leaders (Operations, Client Services, Sales, and other business stakeholders) Execution & Delivery Own and drive the ME&T product roadmap in close collaboration with Operations and Technology Lead a team of product directors, product managers, product owners, and business analysts Oversee scrum teams and product backlogs to ensure high-quality, on-time delivery Manage capital allocation and prioritization across the portfolio Improve delivery predictability, quality, and speed through strong product management discipline Launch & Commercialization Oversee launch planning and internal readiness for new features and products Coordinate cross-functional readiness across Marketing, Sales, Account Management, Operations, and Technology Engage directly with clients to validate solutions and support commercial efforts Provide value proposition input and messaging guidance to Marketing Assess financial, operational, technical, and commercial feasibility of new initiatives Team Leadership Build, develop, and lead a high-performing product organization Establish clear accountability, collaboration standards, and execution discipline Foster a culture of innovation, customer focus, and measurable results Success in the First 6-12 Months Clear Product Strategy & Roadmap: Establish a prioritized 12-24 month ME&T product strategy and roadmap aligned to business unit growth, margin, and AI objectives. Measurable Business Impact: Deliver new and enhanced products with demonstrable impact on client adoption, member engagement, transparency outcomes, and revenue and/or margin performance. Execution Excellence: Improve delivery predictability, quality, and velocity through strong backlog management and partnership with Technology and Operations. AI-Driven Differentiation: Embed high-impact AI capabilities into both solutions and workflows to enhance personalization, efficiency, and competitive positioning. Organizational Strength: Build and develop a strong product team with clear roles, accountability, and high performance standards. Professional Experience 10+ years of progressive product management experience with demonstrated success managing and scaling strategic product portfolios Healthcare, HealthTech, and/or enterprise SaaS experience strongly preferred Experience building and scaling consumer-facing digital products in complex, regulated environments Familiarity with health plans, member engagement, cost transparency, or related healthcare technology solutions preferred Demonstrated success delivering AI-enabled capabilities that drive measurable business and user outcomes Proven ability to align and influence cross-functional stakeholders Track record of bringing innovative products to market Experience leading product teams in Agile environments Strong financial acumen and ability to manage capital prioritization Excellent analytical, communication, and executive presentation skills Strong project and process management capabilities Ability to operate strategically while executing tactically Demonstrated leadership experience and ability to scale teams Education Bachelor's degree required Master's degree or MBA preferred *Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.* Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $204,000.00 - $258,400.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.