Supervisor, Service Planning & Design (Flexible location)

Requisition ID# 170424

Job Category: Maintenance / Construction / Operations

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination, and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivable, dependency management, clerical services, and other related services. Incumbents are responsible for engagement, partnership and the ongoing management of new business relationships with strategic customers in PG&E's service territory, as well as all customers with large load requests. Responsibilities include planning for and addressing emerging legislation and trends in new business gas and electric service; partnering with internal stakeholders across other lines of business to successfully enable new business gas and electric load to support economic vitality and beneficial load growth; and providing support during major emergencies.

This position is hybrid. You will work from your remote office and your assigned location based on business needs. The headquarters location is flexible within the PG&E service territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

A reasonable salary range is:
Bay Area Minimum: $129,000
Bay Area Mid-Point: $168,000
Bay Area Maximum: $207,000
&/OR
California Minimum: $123,000
California Mid-Point: $160,000
California Maximum: $197,000

Job Responsibilities

* Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management, and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
* Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.
* Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
* Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
* Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
* Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
* Creates a safety-first work environment and culture.

Qualifications

Minimum:

* Bachelor's Degree in Business Administration, or job-related discipline, or equivalent experience.
* 3 years of job-related experience.
* 2 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.

Desired:

* Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
* Strong customer service orientation.
* Construction management certification.
* Strong knowledge of new business tariffs and gas &electric Rule 2, 15, and 16.
* Knowledge of the California Public Utility Commission General Orders (GO) 95, 128, and 165 requirements and bargaining unit contracts.
* 1-2 years of prior supervisory or project lead experience.
* Project management professional - PMP.
* Knowledge of utility industry safety practices and requirements.
* Knowledge of gas and electric distribution construction practices.
* Knowledge of the estimating, preparation, and approval process.
* Working knowledge of the Work Management Process, SAP, and Construction Scheduling process.
* Working knowledge of bargaining unit contracts
* Proficient in Microsoft Office and SAP.