Customer Service Supervisor

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe Group, a TKC Holdings Company, we've created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on specific products or services.

Essential Functions, Duties, and Responsibilities

• Manage Office Receptionist, Customer Service and Clerical staff of the Reno Distribution Center. Hire, train and monitor performance for the group.
• Manage staff of Order Entry Administrative Assistants for Western Region Access SecurePak. Hire, train, and monitor performance for group.
• Ensure all customer orders are received and processed timely and accurately.
• Analyze order entry volume and workflow for department to ensure resources are properly allocated to meet customer's needs.
• Coordinate with the US Postal service for timely delivery of mail to the department.
• Monitor and track postage to ensure adequate funds are available.
• Ensure all financial transactions and bank deposits are processed timely and accurately.
• Ensure that all orders are processed and invoiced in a timely manner.
• Manage incoming phone calls and voicemails from internal and external customers.
• Research order and delivery issues for Customer Service Staff.
• Reply to all incoming emails.
• Serve as liaison between the Customer Service team and Warehouse Operations Managers.
• Maintain ongoing communication with the Region's Sales staff.
• Assist internal and external customers and resolve escalated issues.
• Develop thorough product and process knowledge.
• Conduct team meetings and training sessions with Administrative Assistants on new products, promotions, etc.
• Serve as liaison between the Customer Service team and Sales Operations Managers.
• Offer and implement suggestions for process improvement within the department.
• Motivate employees to perform job functions, as well as meet departmental and organizational goals.
• Other duties as required to contribute to department/division accomplishing objectives including employee incentives and retention.
• Complete miscellaneous duties as assigned by Western Regional VP, VP/Business Administration and VP/Controller Expedite any new orders, cancellations or revisions that are received throughout the day.
• Complete miscellaneous duties assigned by Manager.
• Order supplies and manage office equipment needs.
• Oversee all general office functions.
• All other duties as assigned.

• High school diploma or Equivalent, and you must be at least 18 years of age.
• Must have Call Center Supervisor and/or Office Management experience.
• Must be a self- starter who works well with all levels of management.
• Must be detail oriented; able to remain focused in a fast-paced environment.
• Ability to lead and motivate others.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Excellent verbal and written communication skills; ability to build rapport with employees.
• Fosters a positive and inclusive work/team environment of exceptional customer service by ensuring prompt responses to customer requests, responding to escalations and questions, and participating in daily operations and inbound call support.
• Call Center, customer service, and supervisory experience is a must
  • (either Call Center Supervisor or Office Management experience is REQUIRED).
• Ability to remain calm and courteous under pressure and navigate tense situations.

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage

• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• DailyPay providing immediate access to earned wages

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108