Associate, Supporter Development (P1)

Save the Children

For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world's hardest-to-reach places - over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you're creating positive, irreversible change for children, and the future we all share.

The Role

As the Associate of Supporter Development, you'll be integral to our work in helping vulnerable children achieve a brighter future. The Supporter Development team is responsible for engaging and stewarding mass market donors increasing their loyalty and commitment to Save the Children. In this role, you will provide support to our marketing campaigns by primarily managing operations related to direct mail campaigns. You will also support donor journey improvements under the direction of the audience strategy. You will bring project management skills and operational best practice to help deliver donor experiences that build a highly engaged audience of supporters.

Location

Hybrid - Washington DC, Fairfield, CT or Lexington, KY office locations

What You'll Be Doing (Essential Duties)

*not inclusive of all role responsibilities. May be subject to change.

Campaign Management (50%)

• Manage the day-to-day operational execution of fundraising and donor cultivation campaigns within the direct mail program under the direction of the Advisor, Supporter Engagement & Fundraising
• Coordinate production schedules with printers, creative agencies, data processors and internal stakeholders to execute seamlessly and timely
• Track creative development and campaign feedback, facilitating the flow between fundraising with external vendors or internal departments such as creative, brand, legal, and IT
• Coordinate select components of the campaign data process with BTS and data processing vendors, ranging from campaign matrix, appeal set-ups, and donor data requests
• Ensure that creative and campaigns pieces are accurate and that all brand and child safeguarding guidelines are being followed for successful execution
• Maintain and build strong relationships with internal departments and external partners to achieve goals and gather stakeholder feedback to improve operational ways of working

Journey Support & Execution (25%)

• In collaboration with audience strategists and channel managers, build and track integrated project plans for journey enhancements
• Coordinate meetings on donor journey work, voice of donor feedback, and other topics aligned to executing the donor retention strategy
• Manage data processes for campaign fulfillment and donation acknowledgements/receipts
• Maintain an organized system for easy access to all campaign and journey materials such as creative samples, journey maps, vendor agreements, and meeting notes
• Audit of peer donor communications to help gather insights that inform and enhance the donor experience for our one-time and recurring donors

Financial Management & Campaign Reporting (15%)

• Code and submit invoices in a timely and accurate manner
• Keep expense tracker up to date and support in comparing budget vs. actual spend
• Conduct routine campaign results reporting for direct mail campaigns and ad hoc analyses to support campaign optimization

Ad-hoc Projects & Professional Development (10%)

• Assist team on ad-hoc projects and perform other duties as required
• Dedicate time to learning best practices and building industry knowledge for professional development and to further contribute to team's success

Required qualifications for the role

• Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience

• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
• Independent problem-solver and decision-maker on matters related to functional areas
• Ability and openness to learn new skills to support team as needed
• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English

Preferred qualifications for the role

• Experience in marketing, communications, or other related field
• Direct mail experience a plus
• Experience with Monday.com or other project management tools

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $60,775 - $67,925 base salary

• Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $53,975 - $60,325 base salary
• Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $49,725 - $55,575 base salary

The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here).

About Us

We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:

• Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
• Health: Competitive health care, dental and vision coverage for you and your family
• Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
• Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
• Retirement: A retirement savings plan with employer contributions (after one year)
• Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
• Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
• Learning & Growth: Access to internal and external learning & development opportunities and mentorships

Click here to learn more about how Save the Children US will invest in you.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.