Department Manager Client Services - Service Center

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

Using discretion and judgment, this position is responsible and accountable for the overall performance of the Communication Call Center Department, ensuring alignment with departmental, divisional, and corporate objectives. This role represents the department in cross-functional initiatives and serves as a leader within MFSC, providing management, coaching, and support to employees while exemplifying managerial courage in interactions with both peers and leadership. Manages assigned staff and goals for the Department to ensure it is run efficiently and effectively in terms of service levels, employee management & within budgetary guidelines.

Additionally, oversees operational relationships with key distribution partners and communicates with internal distribution partners in support of MFS business objectives.

WHAT YOU WILL DO

• Manages Communication Call Center personnel, either directly or through supervisors; allocates staff, monitors workload and makes decisions regarding employment, training and development, and performance appraisals. Ensures timely action on developmental plans and performance appraisals for each individual within the Department.
• Works with Division Head with developing overall goals and objectives for the department and routinely communicates with personnel with respect to success in meeting goals.
• Recommends new policies and procedures to ensure effective use of resources and efficient processing methods to ensure consistently superior service levels.
• Works with Division Head on budget preparation and on monitoring budget and identifying opportunities to gain operating efficiencies and improving profitability where feasible.
• Ensures operating procedures and internal controls are current and staff is trained and adhering to department standards, as well as any client-specific requirements. Identifies opportunities to leverage technology to streamline or automate manual processes.
• Identifies risks, causes of risks, and helps implement appropriate controls to mitigate those risks.
• Interacts with MFS personnel, auditors (internal and external), compliance, legal, distribution and others as required.
• Coaches and develops employees.
• Assumes additional responsibilities, as required.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience is required.
• 6-8+ years prior mutual funds experience.
• Demonstrates ability to work effectively in a high volume, people intensive environment required.
• Strong organizational, interpersonal and communication skills.
• Ability to make oral and written presentations to groups of various sizes and levels.
• Ability to plan for staffing needs, manage conflict, deal with ambiguity, and delegate.

#LI-HD1

At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation forwhat we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensationbased on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)

• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider

• Education Assistance: Tuition reimbursement up to $8,000 annually

• Education Assistance: Access to discounted tutors and college coaches

• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves

• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account

• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.