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Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.
TPG's success is driven by a culture that values partnerships. We're looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates.
Are you ready to join an amazing organization that has won too many "Employer of Choice" awards to list? Let's work together!
The Partners Group currently has an exceptional opportunity for a customer service professional to join our Personal Lines team in Renton, WA as a Customer Service Representative.
How you will make an impact at TPG
In this role, you'll help strengthen our long-term client relationships by delivering responsive, high-quality service every day. You'll be the primary contact for our existing Personal Lines clients, ensuring their questions are addressed quickly, accurately, and with genuine care. Your work will support our Advisors and Account Managers while contributing directly to customer retention, client satisfaction, and team performance.
This role is ideal for someone who enjoys solving problems, communicating clearly, and building trust with clients. It's a great fit for service-oriented professionals who thrive in a fast-paced, collaborative environment.
A typical day in this role
Serve as the primary point of contact for existing Personal Lines clients via email and phone
Process policy changes, handle billing questions, troubleshoot issues, and provide clear coverage explanations
Identify coverage enhancements and recommend appropriate endorsements for home and auto policies
Maintain accurate documentation and follow established procedures within AMS360
Collaborate with Advisors, Account Managers, carriers, and internal teams to support seamless service
Seek opportunities to strengthen client relationships and support retention efforts
Key details
Location: Renton, WA (also open to Portland, OR); in-office with hybrid remote opportunities
Hours: 40 hours/week, Mon-Fri
Compensation: $22.00-26.00 per hour, non-exempt (DOE; approx. $45,760-54,080 annually)
Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.
Travel: Minimal, if any
What you'll bring to the table
Minimum of 2 years of Property & Casualty insurance experience, or 2 years of comparable customer service experience
Active Property & Casualty license, or willingness to obtain it within four months of completing a pre-licensing course
Proficiency with the Microsoft Office Suite and ability to learn and navigate carrier systems
Strong verbal and written communication skills, with the ability to explain complex information clearly
A client-service mindset, dependable follow-through, and comfort managing multiple priorities
Strong organization, attention to detail, and accuracy in documentation
What will make you really stand out
Experience using AMS360 or a similar agency management system
Knowledge of personal lines insurance products, including common coverage gaps and endorsements
Demonstrated success in building strong client relationships and supporting retention
Ability to work effectively across teams and adapt to evolving client needs
Why join The Partners Group?
At TPG, you'll be part of one of the largest independently owned insurance brokerages in the Pacific Northwest where collaboration, integrity, and a client-first mindset guide everything that we do. We foster a supportive, professional environment that values expertise, teamwork, and long-term growth - and we invest in our people so they can do their best work. This includes:
A comprehensive benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and employee ownership opportunities
Ongoing support & development, including Continuing Education and encouragement toward professional designations
A hybrid work schedule that supports flexibility while maintaining strong team connection
Community involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an All-company holiday volunteer day
Commitment To Diversity
TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.
Apply Today
If this sounds like the right fit for your skills and experience, we'd love to hear from you! Jumpstart the application using your resume. While a cover letter is not required, we'd love to learn why you're interested in the opportunity to join us!
PLEASE NOTE: We are not accepting applications or inquiries from external recruiters or staffing agencies. Direct applicants only.
The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We use E-Verify to confirm the identity and employment eligibility of all new hires.
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The Partners Group
$22.00-26.00 per hour, DOE
dental insurance, paid time off, retirement plan
Feb 14, 2026