Office Administrator

Spencer Fluid Power, a subsidiary of Applied Industrial Technologies, offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring a full-time Office Administrator in Gillette.

As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Join the Applied family!

Why join us?

There is a reason we have been named a Best Workplace 21 times. Applied is listed as one of theWorld's Best Employers by Forbes for 2021. We have earnedthe Outstanding Employer Support award from the US Navy, we rank #8 in the top 50 Industrial Distributors, and we are a GSA approved vendor.

You'll receive rewards and resources to fulfill you both professionally and personally.

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER- Career paths are available in sales, operations, or management throughout the country.
• Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
• Professional development and training.
• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice.
• Join a local team with company backing.
• Great work / life balance. Monday through Friday. There may be some overtime.

In accordance with applicable wage transparency law requirements, the typical estimated hourly rate range for this position and location is $30.00 - 32.00/hr depending on experience. Potential bonus opportunity is tied to location and individual performance and has averaged $0 - $500 per year. No specific amount is guaranteed.

What you'll do:

As Office Administrator,you will use your strong customer service and problem solving skills to respond directly to requests supportingour sales team and customers and partner in operational excellence / administrative support for the Service Center. You will have a direct impact on customer satisfaction, retention, and sales results!

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintain sales and service orders from quotation to collection including checking availability and verifying ship dates.
• Review and manage job/order profitability
• Assist in ordering materials for resale as well as order branch/office consumables
• Invoice shipped product including VMI customers
• Greet and service walk in customers
• Work closely with Outside Sales to solicit business, execute order transactions and maintain superior customer service levels.
• Communicate effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
• Review monthly reports and taking action where necessary.
• Participate in developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
• Partner in managing vendor relationships
• Other duties as assigned by Management.

Qualifications

• 2+ years customer service or inside sales experience
• Fluid Power/Hydraulics product knowledge and/or industrial sales experience a plus
• Strong analytical and interpersonal skills

• Organizational skills, multi-tasking, prioritizing, sense of urgency, sense of humor
• Use of proper English grammar, written and verbal
• Computer skills including Excel, Word. ERP / P1 a plus
• Valid driver's license and clean driving record

• Ability to lift up to 50 lbs.
• High school diploma or equivalent
• Purchasing and/or service writing for hydraulic shop / service department a plus

• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Join Spencer Fluid Power and take your career to the next step! Apply now for immediate consideration.

#LI-RH1 #LI-onsite

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.