Customer Services Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional 1

Location(s): New Castle, DE

Position Description:
As a repair and return coordinator, you'll be responsible for managing end to end procurement activities for UTEX and repair services, ensuring timely execution, supplier performance, and compliance with procurement policies. This role partners closely with suppliers, warehouse and logistics teams, project stakeholders, and sales to drive repair turnaround performance, delivery reliability, and total cost optimization.

• Execute complex buying strategies for UTEX and repair services to ensure timely delivery of materials and services; expedite orders as required and secure approvals within established purchasing limits.
• Serve as the primary liaison between suppliers and internal stakeholders, resolving delivery, quality, and supplier performance issues.
• Coordinate with suppliers to obtain and manage Return Material Authorizations (RMAs) and required repair documentation.
• Partner with warehouse and materials teams to ensure repair shipments are completed accurately and on time, both systemically and physically.
• Maintain and update purchasing systems and project plans, reviewing requisitions and supply plans for domestic and international purchases.
• Define, communicate, and track schedules, risks, changes, opportunities, and resource needs related to repair and UTEX activities.
• Align with stakeholders on project prioritization and execution requirements.
• Track supplier performance against original and revised schedules; monitor and report open orders, confirmation ratios, delivery capability, and on time delivery metrics.
• Ensure adherence to workflow turnaround time KPIs for the Core Return and repair processes.
• Communicate repair status, risks, and Supply Chain Management activities effectively across cross functional teams.
• Drive supplier delivery improvement initiatives and lead late order resolution efforts.
• Collaborate with strategic category management, supplier quality, sales, project logistics, and warehouse teams to improve total cost of ownership for repair and UTEX services.
• Leverage existing procurement policies and compliance requirements while identifying process improvements and continuous improvement opportunities.

• Experience in procurement, supply chain, buying, or operations, preferably supporting repair or service programs.
• Strong ability to manage supplier relationships, resolve issues, and drive performance improvements.
• Experience coordinating with warehouse, logistics, and cross functional teams.
• Strong analytical, organizational, and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast paced, operations driven environment.
• Proficiency with ERP systems (e.g., SAP) and reporting tools.

• Experience supporting UTEX, repair, overhaul, or return processes.
• Familiarity with supplier performance metrics, KPIs, and delivery reliability tracking.
• Experience with international purchasing and logistics coordination.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.