Supervisor, Field Operations

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Field Operations supports UCLA's telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety. This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.).

The Supervisor, Field Operations will manage team members responsible for the installation, upgrading, and troubleshooting of voice, data, and wireless communication services and equipment throughout the university campus, including wireless access points, switches, fiber, routers, voice over IP, structural cabling, and other communications equipment. The Supervisor will lead and ensure the stability and integrity of university in-house voice, data, and wireless network services. This role will collaborate with customers, staff, vendors, and stakeholders to efficiently evaluate, analyze, and resolve network hardware and software problems. The Supervisor will lead customer training where required. The Supervisor, Field Operations will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

• The anticipated pay range for this position is $83,800.00 - $134,160.00, annually; salary is dependent upon the skills and experience of the selected finalist.

  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.