Food Service Professional (Cafe Professional)

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Copy and paste the link to watch our video to learn more about our Meals on Wheels positions: https://tinyurl.com/39azfzws

• Location: Bridgeport, CT


• Schedule: Monday, Wednesday & Friday 9:00 a.m. to 1:00 p.m.

Are you passionate about ensuring a top-notch dining experience? RW Solutions is seeking an enthusiastic and dedicated Cafe Manager to join our dynamic team! As a Cafe Manager, you will play a pivotal role in ensuring the smooth operation of the cafe, while promoting food safety, health standards, and a welcoming environment for all guests.

• Oversee the cafe's daily operations to ensure smooth and efficient service during open hours.


• Supervise volunteers to make sure they follow all policies and procedures.


• Train volunteers as needed on food safety, customer service, and specific job tasks.


• Regularly check food temperatures and sanitation practices to meet health regulations.


• Lead and support meal service, making sure meals are served promptly, seniors' dietary needs are met, and guests are satisfied.


• Create a positive team environment by setting a strong example in customer service, food quality, and teamwork.


• Welcome guests warmly, respond to concerns, and maintain a friendly atmosphere.


• Monitor guest feedback and handle complaints or suggestions to improve the dining experience.


• Organize reservations and pre-ordered meals, ensuring accuracy and timely preparation.


• Track food supplies, place orders when needed, and ensure proper storage and rotation.


• Assist with cafe setup, meal preparation, and dishwashing after meals.


• Keep detailed records of food inventory, donations, and any incidents or accidents.


• Record and acknowledge meal donations, sending thank-you notes or follow-ups promptly.


• Address any workplace issues or conflicts to maintain a positive and respectful work environment.

What You'll Need:

• Must have a valid driver's license.


• Minimum of 1-3 years in food service position, with hands-on experience in both front-of-house and back-of-house operations or equivalent experience in a similar role.


• Basic proficiency with scheduling software, inventory systems, and email.


• Strong understanding of food safety and sanitation practices, ensuring the highest standards for meal preparation and service.


• Awareness of common dietary restrictions (e.g., low sodium, diabetic-friendly, soft foods).


• Knowledge of stock rotation, ordering procedures, and cost control.


• Ability to maintain logs for food inventory, donations, and incidents.

Bonus If You Have These Skills:

• Understanding of local health codes, safe food handling, and HACCP principles.


• Familiarity with training, supervising, and motivating volunteers.


• Clear, compassionate communication with seniors, staff, and volunteers.


• Ability to respond to changing needs, dietary requests, or unexpected challenges.

Why You'll Love This Job

• You'll be a part of a mission-driven team that values your hard work and helps you grow.


• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.


• Opportunities for advancement-grow your career with us!

Take a glimpse into why CW might be the right place for you: https://tinyurl.com/9yc7h8um

Physical & Environmental Demands:

• The manager must be able to stand and walk for extended periods during meal preparation and service.


• The role requires lifting and carrying items such as food supplies, boxes, and kitchen equipment weighing up to 25 pounds.


• The manager must be able to bend, stoop, and reach to access storage areas and assist with cleaning tasks.


• The position involves repetitive motions such as chopping, stirring, and dishwashing.


• The manager must have the physical stamina to work in a fast-paced environment, especially during peak meal times.


• The ability to respond quickly and effectively in emergency situations, such as falls or medical incidents, is essential.


• The manager will work in a kitchen environment with exposure to heat, steam, and cooking odors.


• The manager may be exposed to cleaning chemicals and must follow safety procedures when using them.


• The position requires maintaining a calm and professional demeanor in a potentially noisy or busy setting.


• The work environment may include interactions with individuals who have mobility challenges, cognitive impairments, or special dietary requirements.


• Reasonable accommodations can be provided.

You don't need any experience to join us - just a good attitude and a willingness to learn! APPLY today!!

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview: RW Solutions, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We're proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on jobrelated factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors


• CW's Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl


• Please E-mail:hrhelp@cwresources.orgto submit a request for accommodation with the application process.