Team Lead, Contract Care Coordination

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This position will serve as a Team Leader in Military Services at Centerstone with the primary responsibilities of supervising the day-to-day operations of a team of Clinical Care Coordinators. The Team Leader will collaborate with the operational support team to assist with internal processes to maintain contract compliance and department deliverables. The Team Leader will report to the Program Manager of Military Services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Staff Supervision & Development

• Directly supervises the day-to-day work of Clinical Care Coordination team; holding regular supervision and lead team meetings to support team operations.
• Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management, ensuring compliance with contract and department requirements.
• Provide coaching, mentorship, and professional development opportunities to staff.

Contract Compliance & Department Deliverables

• Monitor care coordination performance metrics, completing monthly audits and submitting timely internal reports to Program Manager
• Maintain accurate and timely case status tracking for referrals assigned to clinical care coordinators, including updates, progressions and outcomes.
• Other administrative duties as assigned

Operational Support

• Assists in the hiring, onboarding and training of new clinical care coordinators and operational support team.
• Performs clinical care coordination services, including managing caseload coverage, as needed.
• Supports the implementation of manager requests and departmental processes such as phone lines and day-to-day operational tasks.

Outreach:

• Assists with external provider consultation and coordination, including review and processing of service continuations.
• Serve as a point of contact for routine outreach inquiries related to services and referrals.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Growth mindset for both self and program development with drive to leverage creative solutions to complex problems/
• A highly accountable, mature professional who listens actively and leads.
• Self-motivated individual who can set and meet simultaneous short and long term goals.
• Ability to catalyze change effectively in a team setting.
• Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe is essential.

QUALIFICATIONS

Education Level

Master's degree in Social Work, Psychology or related field required. Bachelor's degree with at least 3 years of leadership experience may be considered.

Years of Experience

Supervisory experience preferred; Minimum of two years' experience providing behavioral health or social services within the military community required.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.