Senior Director of Supply Chain, Logistics/ Last Mile Delivery

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you are encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Position Overview

As the Senior Director of Supply Chain Management - Logistics, you will be responsible for developing and implementing LG's last mile logistics strategy for the American market. With the recent organizational restructuring, this role is vital for stabilizing our transportation and hub operation functions. Your focus will be on transforming the customer delivery experience by ensuring reliability for key partners (such as builders and retail customers) and end consumers. You will take immediate action to resolve last mile operational issues, enforce capacity management processes, enhance on-time delivery performance and installation quality, and optimize a network handling high-volume, bulky/white-glove appliances.

Following the successful establishment of LG Dedicated LMD Hubs in 2025, LG Electronics is entering a crucial phase of Operational Optimization and Internalization. The emphasis is shifting from "Network Construction" to "Operational Optimization," specifically targeting cost competitiveness and quality control. The Senior Director of Last Mile Delivery will advance beyond simple network management to execute a "LG-led Dedicated LMD Network" strategy. You will leverage your expertise to integrate siloed volumes (OBS, Builder, LTL) to optimize truck density, centralize dispatch operations, and maintain direct oversight of hub operations to eliminate service discrepancies found in our "Shared" network models.

Key Responsibilities

• Strategic Network Management & Improvement
  
  
  
  • Service Stabilization:
    
    
    
    • Quickly assess and address service level gaps in key regions to eliminate operational failures. Lead the transition of regions serviced by underperforming shared network providers to LG Dedicated Hubs or high-performance partners.
    • Network Design: Optimize the Last Mile carrier mix, reducing reliance on single-source failures and diversifying the Last Mile Delivery network to ensure capacity during peak seasons.
    • Cost & Quality Balance: Strive for cost efficiency while maintaining the "White Glove" service standards essential for premium home appliances.
    
    
    
    
  • Vendor Compliance & Carrier Governance
    
    
    
    • Strict Oversight: Enforce stringent contract compliance for the use of third-party subcontractors.
    • Implement audit mechanisms to ensure unauthorized lower-tier carriers are not utilized without LG's explicit approval.
    • Performance Scorecards: Revise QBRs and MBRs with strict KPIs centered on On-Time Delivery (OTD), Damage-Free Delivery, and Customer Communication metrics.
    • Contract Negotiation: Lead negotiations with logistics service providers (LSPs) to secure service guarantees and control clauses for non-performance.
    
    
    
    
  • Key Account Operations
    
    
    
    • Capacity Planning: Act as the primary logistics point of contact for significant operational escalations with strategic partners (National Builders, Major Retailers). Lead collaborative planning and forecasting processes with Sales and Product Management to ensure capacity for regular and peak seasons, managing temporary fleet expansions when volumes exceed forecasts.
    • Corrective Action Plans: Proactively develop and present CAPs (Corrective Action Plans) to retail leadership to build trust and demonstrate systematic improvements in delivery reliability.
    • Integration: Collaborate closely with retailer supply chain teams to integrate data flows, ensuring real-time visibility of inventory status from warehouse to doorstep.
    
    
    
    
  
  
  
  

• Technology & Visibility
  
  
  
  • Data Transparency: Advocate for the implementation and optimization of visibility platforms (such as Project 44 or similar integrations with existing ERP/TMS) to offer real-time tracking to customers.
  • Analytics: Use data to anticipate delivery bottlenecks before they lead to missed appointments or operational failures.
  
  
  
  
• KPI Improvement
  
  
  
  • Oversee the Hub Setup Dashboard and KPI metrics, specifically tracking On-Time Delivery (OTD), Return Rate, and NPS (Net Promoter Score).
  
  
  
  

Qualifications

• A successful background with 15+ years in Supply Chain/Logistics, including at least 5 years in a senior leadership role managing Last Mile operations for bulky goods (appliances/furniture) or retail.
• Crisis Management: Proven history of revamping underperforming logistics networks and managing high-stakes retailer escalations.
• Vendor Management: Experience managing 3PLs/4PLs, with strict contract enforcement and carrier development. Proven background in implementing audit mechanisms to ensure no unauthorized lower-tier carriers are used without LG's explicit approval.
• Performance Scorecards: Ability to enhance QBRs and MBRs with clear KPIs focused on On-Time Delivery (OTD), Damage-Free Delivery, and Customer Communication metrics.
• Contract Negotiation: Strong skills in leading negotiations with logistics service providers. Proven ability to transform underperforming logistics networks and handle high-stakes retailer escalations.
• Technical Proficiency: Knowledge of TMS, ERP (SAP/Oracle), visibility tools, routing optimization, and analytics platforms.
• Educational Background: A Bachelor's degree in Supply Chain, Engineering, or Business; an MBA is preferred.
• Certifications: APICS CPIM/CSCP, ISM CPSM, or equivalent certifications are a plus.

Key Competencies

• Executive presence with the ability to present data and action plans to internal executives and major customers.
• Capability for crisis management and resilience in high-pressure operational environments.
• Strong leadership in driving large-scale operational change and network transformation.
• High analytical capability, emphasizing forecasting, visibility, and predictive decision-making.

Ability to Drive Four Key Strategic Missions:

• Volume Integration & Density Optimization (Cost Strategy)
  
  
  
  • Mission: Execute the "Integrated LMD X-Dock" strategy by consolidating distinct volume streams-Online Brand Shop (OBS), Direct Builder, and LTL - into a single delivery schedule.
  • Target: Increase truck productivity by 30% (productivity - stops per vehicle).
  • Financial Goal: Reduce total LMD operating costs by 20% through optimized routing and load factors.
  
  
  
  
• Centralization of Dispatch & Routing (Control Strategy)
  
  
  
  • Mission: Transition from manual, hub-level dispatching to a Centralized Dispatch Control Tower.
  • Action: Implement automated routing optimization tools (TMS Load Planning) to centrally manage all dedicated hubs, ensuring consistent route efficiency and reducing reliance on local hub capabilities.
  
  
  
  
• Direct Hub Management & Quality Standardization (Quality Strategy)
  
  
  
  • Mission: Shift from a passive 3PL reliance model to Direct Hub Management, insourcing "Operation Managers" at key hubs to oversee Business Partners Operators.
  • Action: Establish a "Master-Level" Installation Quality Certification program and enforce strict SOPs to stabilize installation quality across the network.
  
  
  
  
• B2B & Builder Business Expansion (Growth Strategy)
  
  
  
  • Mission: Operationalize National Direct Builder Contract and enhance support for major builders.
  • Action: Implement strict control protocols and pre-installation checks to reduce wasted trips and improve "First Available Date" (FAD) reliability for high-volume builder accounts.