Program Manager - Fetal Care Center and Women's Programs

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Fetal Care Center (FCC) Clinical Program Manager (CPM) anticipates and responds to the needs and impact of our FCC patients and FCC program. The CPM reports to the Director of Women's Specialties and partners with FCC leadership to develop state of the art programs and care delivery. They ensure their department(s) demonstrate superior outcomes, provide seamless delivery of care, and maintain competitive cost structures. The CPM is responsible to provide physician (s) and Nursing Director with regular updates regarding the performance of the Fetal Care Center (FCC), collaborates with others to achieve the hospital 's strategic objectives and mission: patient service, teaching, research, and community service. The CPM monitors department revenue and expenses and recommends actions to improve performance. They provide support to staff to ensure efficient operations, coordinate staffing schedules to assign and determine best staffing model to ensure optimum efficiency in the delivery of patient care, and enforces policies and procedures in accordance with all regulatory and accreditation requirements. The CPM is intended to support the assessment, development and implementation of initiatives designed to grow market share, improve financial performance/productivity, maximize effective utilization of resources, enhance patient outcomes /service satisfaction, and generate a competitive advantage.

EEO/AA/Disability/Veteran

• 1. THE CLINICAL PROGRAM MANAGER WILL:
• 1.1 Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.
• 2. UNIT OBJECTIVES
• 2.1 Collaborates with division and unit leadership to design, develop, and implement clinically and fiscally responsive program philosophies, goals, and objectives.
• 3. FISCAL MANAGEMENT
• 3.1 Develops and manages a unit budget to ensure the delivery of cost-effective, quality care.
• 4. HUMAN RESOURCE MANAGEMENT
• 4.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction , recognition, and stimulates innovative thinking to accomplish goals and objectives.
• 5. ORGANIZATIONAL LEADERSHIP
• 5.1 Develops customer relations' standards reflecting excellence consistent with Hospital policy for internal/external customers in collaboration with unit leadership and appropriate departments.
• 6. CUSTOMER SATISFACTION
• 6.1 Collaborate with YNHH/YSM Marketing/Communications departments to develop effective marketing strategies and promotional materials designed to enhance awareness and expand market share and supporting the development of community awareness activities to promote clinical programs and services.
• 7. OUTCOMES MANAGEMENT
• 7.1 Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.
• 8. KEY INTERFACES
• 8.1 The Clinical Program Manager interacts primarily with the following external interfaces. 1. Patients 2. Families 3. Physicians

EDUCATION

Baccalaureate Degree in Nursing required and/or a Masters Degree in Nursing. o Masters Degree Required or enrollment in a master's program. The degree does not have to be in Nursing depending on whether the Bachelors Degree is a BSN. One of the two degrees (Bachelors or Masters) MUST BE IN NURSING.

EXPERIENCE

Five (5) to six (6) years experience including clinical practice experience and two (2) to three (3) years of demonstrated leadership/supervisory/management experience required.

LICENSURE

Current Connecticut State RN Nursing licensure required o All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028 and then be maintained. o ANCC Basic (NE) Nurse Executive, or o AONE (CNML) Certified Nurse Manager Leader

SPECIAL SKILLS

Demonstrated ability to direct a large, diverse work force in a twenty -four hour per day operational environment. Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery . Knowledgeable in budgeting and financing of operational units (salaried and non-salaried). Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.

PHYSICAL DEMAND

Twenty-four hour a day accountability for all operational aspects. Exposure to biohazards blood and body fluids. Prolonged standing, walking, and lifting required.

Women's Health or Fetal Care experience is strongly preferred, and demonstrated leadership in program development and management is required.