Supervisor, Customer

Customer Supervisor

The Customer Supervisor is responsible for managing a specific customer to include pricing and overall accuracy and timeliness in all customer billing processes. The Customer Supervisor exercises independent judgment while adhering to established policies and procedures, regulations and best practices. This position requires the ability to work effectively and communicate with multiple departments and sites throughout the company. This position will be expected to contribute valuable recommendations for internal profitability improvement, cost reduction, and procedural changes/enhancements while working with external customers to establish pricing policies.

RESPONSIBILITIES:

• Supervise billing team; assign work activities, projects, and programs; review and evaluate work processes, methods, and procedures; meet with staff to identify and resolve problems.
• Utilize metrics to monitor and evaluate the efficiency and effectiveness of work-order and billing methods and procedures.
• Work with our large OEMs to establish pricing policies specific to common repairs across all applicable StandardAero sites
• Negotiate pricing on specific, one-off events with OEMs.
• Develop and oversee implementation of new processes and programs to help drive efficiency in the billing department.
• Ensure invoice accuracy and timeliness through continuous improvement projects.
• Assist with formulation and enforcement of internal controls and provide support to internal and external auditors.
• Work with the operations and customer support team to train them on OEM processes and implement changes to help drive increased profitability
• Take an active role in creating invoices and submitting them to our customers for payment.
• Works with Customer Project Managers to collect documentation required to process invoices and to resolve invoice collection issues.
• Ensure all billing-related processes are documented and consistently performed by the billing team
• Review AR reports and OEM status reports to ensure invoices are processed in a timely manner. Process additional billings and / or credits to balance accounts.
• Assist with training new employees in the department
• Prioritize billing workload and needs.

REQUIREMENTS:

• Bachelor's degree preferred in Business / Accounting or 5 years of experience working with large OEM billing.
• Demonstrated leadership and initiative
• Demonstrated process improvement ability
• Intermediate to advanced Microsoft Excel experience
• Ability to work in multiple ERP systems including RPA, Impresa & Navixa.
• Working knowledge of accounting procedures specific to cost accounting
• Results oriented
• Strong detail orientation, math skills, analytical skills, organization skills, good interpersonal skills, oral and written communication skills.
• Excellent communication skills, works well with peers and across functions
• Be highly organized and have a history of multi-tasking and achieving results, including an ability to balance multiple tasks within deadlines.
• Must be authorized to work in the U.S.

Preferred Characteristics:

• Be highly organized and have a history of multi-tasking and achieving results, including an ability to balance multiple tasks within deadlines.
• Demonstrated process improvement ability
• Results oriented

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

#LI-GH1