New

Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Feb 21, 2026
About the Role We are seeking a detail-oriented and service-driven Customer Care Representative to join our Customer Service team. In this role, you'll be the first point of contact for internal and external customers, supporting inquiries via phone and email, processing orders, troubleshooting issues, and ensuring an exceptional customer experience. This position plays a key part in contributing to company revenue by meeting productivity and quality goals. Full-Time \| Onsite \| 9:00 AM-5:30 PM Key Responsibilities * Respond to inbound customer calls and emails regarding orders, order status, pricing, and product information. * Monitor department email queues and maintain customer service standards. * Process orders, complaints, and account updates accurately in the ERP system (Oracle). * Identify potential issues early and escalate to leadership when needed. * Collaborate cross-functionally with logistics, trade compliance, regulatory affairs, supply chain, and sales. * Create and maintain customer accounts. * Participate in daily KPI meetings and actively support departmental improvement efforts. * Meet key performance standards including monthly goals, phone readiness time, talk time, and service levels. * Troubleshoot product issues via phone and prepare Return Merchandise Authorizations (RMAs). Required Skills & Experience * 1+ year of customer service or technical support experience. * Experience handling irate or escalated customers. * Ability to type 40 WPM (typing assessment may be required). * Experience with CRM and/or ERP systems (Oracle preferred). * Proficiency with Microsoft Office Suite. * Strong communication, problem-solving, and multitasking abilities. Employee Value Proposition (EVP) * Opportunities for professional growth and career advancement * A collaborative and supportive work environment * A modern, open workspace with standing desks and natural light (facility built in 2019) Plus, Madison is consistently ranked among the best places to live, offering the perfect blend of career opportunity and work/life balance. Work Environment * Modern facility (built in 2019) with open floor plan and wall of windows * Small, tight-knit team of ~15 Customer Service Representatives * Professional, clean, and collaborative setting Why the Role Is Open Due to company growth and business needs, Orascoptic is expanding its Customer Care team. Job Type & LocationThis is a Contract to Hire position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Madison,WI. Application DeadlineThis position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.