New

Client Service Representative

TEKsystems
$41,600.00 - $43,680.00 / yr
paid time off
United States, Wisconsin, Madison
Feb 24, 2026
About the Role We are seeking a Customer Service Representative to join our growing, compliancedriven organization. In this role, you will support our clients by responding to inquiries, maintaining accurate records, ensuring compliance with industry regulations, and providing a consistently positive and professional customer experience. This position is ideal for someone with strong customer service skills, excellent communication abilities, and the capacity to exercise independent judgment while balancing both customer and business needs. You will work closely with internal teams to resolve issues, guide clients through system usage, maintain confidentiality of sensitive information, and contribute to a collaborative, positive team environment. FullTime \| Onsite Key Responsibilities * Respond promptly to communications from assigned clients, providing clear, professional support. * Build and maintain strong, reliable client relationships through consistent followthrough and problem resolution. * Address and resolve customer inquiries, issues, and complaints regarding products or services; collaborate with internal teams and management to determine effective solutions. * Use internal systems, programs, and tools to support client success; provide coaching or assistance on platform usage as needed. * Stay current on regulations, compliance standards, and internal procedures to ensure accurate and highquality service. * Protect all personally identifiable information (PII) and adhere to company privacy policies and communication standards. * Share job knowledge with coworkers and contribute to a positive, teamfocused, crossdepartmental environment. * Perform additional duties based on skill set and business needs. * Maintain a consistent schedule and actively participate in team and company activities. Required Qualifications * High school diploma or GED required; 1+ year of customer service experience preferred (call center, retail, restaurant, office, or related environments welcome). * Strong customer service orientation with the ability to manage inquiries, resolve issues, and maintain positive client relationships. * Excellent verbal and written communication skills; able to clearly explain processes, regulations, and system usage. * Detailoriented, complianceminded, and comfortable performing data validation and quality control tasks. * Ability to exercise independent judgment to determine appropriate resolutions. * Strong multitasking skills with the ability to work effectively with various personalities. * Proficiency in Microsoft Office (Outlook 365, Word, Excel) and the ability to learn new systems and processes quickly. * Comfortable sitting for extended periods and engaging with a virtual screen as a primary function of daily work; proficient typing skills. Work Environment * A team that values transparency, curiosity, and making a meaningful difference. * A supportive and inclusive environment where team members are appreciated for who they are. * Inoffice role with strong collaboration across departments. * Energetic, engaged coworkers who are passionate about delivering exceptional service. Why This Position Is Open We are expanding our team and seeking strong candidates who can help elevate our Customer Service function and deliver exceptional compliancefocused support. Highquality applicants are in demand, and we are eager to bring on someone who aligns with our values, work ethic, and customerfirst philosophy. Job Type & LocationThis is a Permanent position based out of Madison, WI. Pay and BenefitsThe pay range for this position is $41600.00 - $43680.00/yr. An amazing benefits package so you can rest assured your needs are taken care of. (Ask for PDF) Paid time off so you can have time to relax and experience a healthy work-life balance. Monday to Friday schedule with regular hours. Workplace TypeThis is a fully onsite position in Madison,WI. Application DeadlineThis position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.