Multimedia Specialist I

Facilities and Business Operations:

The Facilities and Business Operations team at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Office of Instructional Resources is currently seeking a Multimedia Specialist I. This role helps support the OIR Classroom Support team in the resolution of incident tickets, locating problems through classroom checks and remote equipment monitoring tools.

Responsibilities:

• Troubleshoot and repair audio-visual issues, ensure prompt update and closure of tickets meeting service level targets, assist with classroom checks, troubleshooting and repairs.

• Work directly with and oversee technicians including training, troubleshooting/repair and assigning work.

• Supervise student workers as needed which may require time tracking and verifying time sheets.

• Perform individualized faculty training sessions and attend/assist large scale training sessions.

• Create and enhance knowledge base media and troubleshooting/repair guides.

• Test newly released classroom AV equipment.

• Collaborate with faculty and end users to provide solutions and techniques regarding atypical and unique ways of using existing classroom audio-visual equipment.

• Perform post-installation inspection, train end users on new equipment, and obtain project sign-off indicating customer satisfaction.

• Assist OIR Engineering sub-team with equipment installation as needed.

• May be assigned supervisory roles over student workers.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience with AV over IP, cable management, and Crestron equipment such as NVX.

• Experience with ServiceNow, Microsoft Teams, Canvas.

• Knowledge of network infrastructure (VLAN, DHCP).

• Exceptional customer service skills.

• Team leadership qualities.

• Highly motivated with the ability to perform in an immediate response environment.

Additional Application Materials Required:

• Cover Letter

• Resume

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.