Customer Service Specialist

Position Summary: The Customer Service Processing Specialist will assists with basic thrift store functions for St. Vincent Center in Union Gap. These functions include pick-up, receipt, sorting, processing, and display of donations, along with cashiering and general customer assistance. Basic computer skills are required for cashier duties and timecard entry.

Schedule: Part-time position, 28 hours per week which may be scheduled anytime during open hours: Monday to Saturday, 9:00am- 7:00pm. Open availability is required.

Responsibilities: Donations

• Receives and/or assists with pick up of donations in accordance with agency policy
• Processes donations according to established procedures
• Displays donations per set guidelines, and as instructed
• Prepares donation receipts

Customer Assistance

• Assists customers by providing information and purchase assistance
• Provides phone back-up
• Represents the agency by maintaining a professional and pleasant demeanor

Data Entry

• Serve as cashier, accurately tracking purchases, receiving payment from customers, and issuing correct change
• Performs simple data entry tasks related to time keeping
• Complies with agency guidelines relative to computer usage

Janitorial

• Performs janitorial duties according to established standards and as directed
• Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.

Perform other duties as assigned

• Attends trainings and/or workshops to promote personal and professional development as assigned
• Participates in an annual performance evaluation with the St. Vincent Manager of Operations

Job Requirements:

The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis and up to 100 pounds on an occasional basis and performing other work requiring physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.

Non-Physical Requirements:

Education

• High School Diploma or GED

Experience

• 2 years experience in a related field is desired
• Excellent attendance history

Special Skills

• Ability to exercise excellent judgment
• Solid communication skills
• Ability to work successfully individually, as a team member, with donors and customers

Licensure, Registration, Certification

• Valid Washington State drivers license and required minimum liability insurance for WA State

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required
  
  

Wage: $17.13 per hour

Schedule: 28 hrs per week; open availability required during stores hours: Mon-Sat, 9:00am-7:00pm

Benefits:

• WA State Sick Leave- 1 hour for every hour 40 hours worked
• Annual longevity awards begin at 5 years of employment

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