Associate Technical Product Manager (work from home)

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

We are seeking an Associate Technical Product Manager for the American Red Cross Innovation team. The Associate Technical Product Manager will work with Innovation leadership and stakeholders to determine, document, and help deliver on the product requirements for technology solutions that service the Red Cross mission. The ideal candidate will have the ability to understand business practices and technical considerations, determine product and user requirements, prototype/test and track work to completion, and ensure the solution provides the intended business value. The ideal candidate will have coding experience and strong communication and relationship management skills to partner with Red Cross stakeholders in our Humanitarian Services and Fundraising mission areas. This role is best suited for someone who enjoys moving from idea to prototype to decision point quickly in a testkitchen style environment.

The position is remote, but we are asking for candidates who can support US East Coast business hours. For example, West Coast candidates would be asked to start their day around 10 am ET/7 am PT.

Travel: May travel and participate in meetings and conferences throughout the Red Cross system and to industry conferences as requested. Travel to Nashville, TN required at least quarterly.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Humanitarian Services and Fundraising mission area delivery.
• Document the business cases that can be used to initiate technology and AI projects.
• Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Humanitarian Services and Fundraising Test Kitchen.
• Build lightweight proofs of concept using low/no-code approaches when appropriate to accelerate validation and reduce time-to-learning.
• Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo-removing blockers and ensuring clear next actions.
• Write product requirements and user stories using Azure DevOps. Help prioritize user stories based on value and technical feasibility
• Help maintain a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time.
• Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team.
• Learn and understand business processes and technical requirements for the development of solutions.
• Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.
• Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Prepare communications and make presentations related to your work.
• Educate clients about the software and project lifecycles and the business roles.
• Facilitate problem resolution between IT and the business, as needed.
• Represent, champion and balance client interests within IT.
• Provide training and guidance to other staff.
• Recruit and oversee technical & analytics volunteers.
• Perform testing of the products onsite and remotely.
• Log bugs and work with the developers to resolve issues.
• Drive user testing with field resources to check if the product works as desired from user point of view.
• Frequent virtual check ins and in-person Test Kitchen visits to build relationships with the field teams and understand user pain points.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Education: Bachelor's degree in Computer Science, Information Systems, Mechanical Engineering, Robotics, or related field preferred.
• Minimum 2 years of related experience in the Technical Product Management space or equivalent combination of education and related experience preferred.
• Recent coding experience required, ideally with HTML, CSS, and an object-oriented programming language, e.g. Python/Java/C#/C++.
• Demonstrated ability to rapidly prototype solutions (e.g., wireframes/mock UI, clickable prototypes, or functional proofs of concept) and iterate based on stakeholder/user feedback.
• Comfortable working in ambiguity with a test-and-learn approach-able to define assumptions, run quick validations, and communicate results and tradeoffs.
• Strong verbal and written communication skills.
• Strong technical aptitude and interest in emerging and AI technologies.
• Evangelist and practitioner of agile and usercentered design principles.
• Strong attention to detail.

Preferred qualifications:

• *Experience working with APIs and reading technical documentation. Working with LLMs a plus. Experience translating real world constraints into product requirements and tests.
• Experience with generative AI product concepts and workflows (e.g., prompt engineering, context management, agentic patterns, RAG, or similar applied GenAI approaches).
• Experience using Excel to analyze, organize, and interpret data to support reporting and decisionmaking.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 9 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

*LI-EH1

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights