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Director - Commercial Learning and Development (Regional Training)

Quest Diagnostics Incorporated
United States, Wisconsin, Milwaukee
Feb 28, 2026
Job Description

The Director of Commercial Learning and Development (Regional Training) is responsible for training solutions that drive growth and support organizational needs. The Director will manage the design, development, implementation, and delivery of training content for commercial sales employees as part of the overall Commercial Learning curriculum. The Director will consult with Commercial and Operations and Sales leadership to create, implement and maintain training content and programs in alignment with organizational goals, strategies, and business needs.

Leading a team of nine Regional Training Managers, the Director, Commercial Learning & Development: Regional Training will identify and develop resources and experiences which will teach and reinforce the competencies and enhance the capabilities required to for sales professionals to drive the strategic objectives established by Commercial Leadership. This includes new hire training programs, creating a team of Regional Training Managers who are great trainers and coaches. The Director will ensure sales professionals receive on-going development, business acumen training, territory management, training on Quest sales tools, and selling skills.This role requires a high level of collaboration with Sales leadership, Commercial Operations, Marketing, Franchise, Operations, Medical, and Compliance as well as the vision and capabilities necessary to refine and build learning resources.In addition, this role will partner with other leaders to integrate learning and development initiativeswithtalentmanagementandotherorganizationdevelopment/changemanagementinitiatives in the business.

This is a remote position with 25% travel.



Responsibilities:

  • Workwithregionalsalesleadership, marketing andcommercialoperationspartners to establishtrainingobjectivesandinitiativesthattranslatestrategyintoactionable,goal-oriented behavior.
  • Ensure thatstrategicvisionisappropriatelytrained and coached by RTMsthroughoutthesalesorganization.
  • Leadthedevelopmentofaworld-class,comprehensive fieldsalestrainingcurriculum - with a focus on consistency across regions and among RTMs
  • Leadateamof regional trainingmanagerstodeliverqualityprogramsthatenhanceandsupport development. Training programs must meet the learning objectives of the organization which align with business strategy and corporate initiatives.
  • Leadateamof regionalsalestrainingmanagersanddirecttheeffortsoftheteamto achieve regional and national strategic objectives for sales training.
  • Leadanddirectactivitiesto developateamofhighlyengagedandhighperforming regional sales training managers.
  • Lead,coachandprofessionallydevelopregionaltrainingteamthroughteamcalls,oneon one discussions, individual development plans and special projects that align with their career goals- with a specific focus on development of a pipeline into first-line sales management positions.
  • Proactively assess, identify, and address knowledge gaps within sales team in collaborationwithappropriatecolleagues,throughtraininginitiativesandprograms.
  • Continuously evaluate and measure the effectiveness of current training programs. Identify,asnecessary,improvementsthatservetosustainandimprovecomprehension, application of knowledge and competence.
  • Direct theexecution ofSTAGE (new hire)Training across onboarding, homestudy curriculums,liveclassroomtrainingprograms,andpost-classroomreinforcement.
  • Collaborate with sales, marketing, and commercial operations leadership to implement anddirectthedevelopmentoftrainingworkshopstosupportallNationalSalesMeetings, new systems trainings, and National or Regional training meetings.
  • Participate in the delivery and facilitation of certain learning programs; providing coachingtobusinessleadersandotherexpertsonfacilitationtodeliverandmanageall elements of learning programs.
  • Coachingleadersandothersindeliveringleader-ledtraining.Consultingwithleaderson design and facilitation of key leadership team meetings (e.g., strategic planning, team-building, etc.)
  • Working with the National Training Manager - Learning Strategist, continue to refine STAGE 1 & 4 training check lists and incorporate into overall new hire Certification Program
  • Monitor the training and utilization of our foundational selling model- Integrity Selling.Ensure the concepts and principles of Integrity Selling are incorporated throughouttraining,workshops,materials,andcollateral.
  • Ensureregionaltrainingteam coachestotheprinciplesofIntegritySellingduringfieldco-travels.
  • Supportthedesign,development,andexecutionofSalesDirectortrainingand development programs.
  • Directstrategiestoincreasetheeffectivenessofdistancelearningthroughenhancede-learning content and maximizing the capabilities of our learning management system.
  • Work with NTM Learning Strategist to establishandimplementkeymetricstotrackandreporttheimpactoftraining programs and initiatives.
  • Become expert in effectiveadultlearningprinciples,immersionlearning and training technologies and recommend appropriate updates to tactics, as necessary.
  • Ensuringalltrainingmaterialsconformtoappropriatemedical,legal, brand, and compliance guidance.
  • Driveincreasedtransparencyandunderstandingofavailabletrainingresources.



Qualifications:

Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.Excellent interpersonal skills, ability to develop relationships with key stakeholders, especially sales leaders good conflict management and negotiation skills, ability to analyze complex issues to developrelevantandrealisticplans,programsandrecommendations.Demonstratedabilitytotranslate strategy into action; excellent analytical skills, and an ability to communicate complex issues in a simple way.



  • Bachelor'sDegreerequired,advanceddegreepreferred.
  • 8+yearsofmedicalindustrysalesandsalestrainingleadershiproles.
  • 5+yearsfront-line sales management experience
  • Demonstratedapplicationofadultlearningprinciples,technologyandE-Learning training.
  • Experiencewithinstructionaldesigntheoryandmethods,contentdevelopment, and program evaluation; must be able to effectively employ various facilitation techniques, utilizemultipledeliveryoptions; andleverage measurement andevaluation theory and methods.
  • Excellentbusinessanalyticskills,includingSalesforce.comamongothersalestools.
  • Demonstratedbusinessacumenandabilitytostaywell-informedoforganizationaland industry trends to pro-actively respond to training needs.
  • Demonstratedsuccesswithbuildingandleadingteams.
  • Abilitytoperformsignificanttravelasneeded.
  • Flexibilitytoadjustprioritiesinanevolvingenvironmentwithoutsacrificingquality.
  • Abilitytocollaborateandalignmultiplestakeholdersacrossdepartments,often influencing without authority to achieve objectives.
  • Demonstratedabilitytomanageandholdvendorpartnersaccountabletotimelinesand quality.
  • Possessesstrongwrittenandverbalcommunicationskillsincludingtheabilitytocreate clear, concise executive-level presentations and/or business cases.
  • Experienceinmeasuringandimprovingtrainingeffectiveness,programdesign, productivity and utilization.
  • Excellentorganizationalandprojectmanagementskills.



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While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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