Supervisor, Technical (Depot, 1st Shift)

Epson is a global technology leader dedicated to connecting people, things, and information through its original, efficient, compact, and precision technologies. Our product lineup includes inkjet printers, digital printing systems, 3LCD projectors, smart glasses, sensing systems, and industrial robots. We are committed to driving innovation and exceeding customer expectations in inkjet, visual communications, and robotics.

We are currently looking for a Supervisor, Technicalto join our team on 1st Shift in our Repair Depot.

Employee Benefits

We offer an outstanding benefits package, including:

• Comprehensive medical, dental, and vision insurance effective Day 1
• Generous paid time off, including sick time, vacation, and holidays
• 401(k) plan with company match
• Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Supervisor, Distribution, you will:

• Establish and maintain performance and quality standards for the technical operations group.
• Supervise, direct, and coordinate the efforts of technicians and report failures to Management.
• Lead the technicians to ensure efficient processes.
• Coordinate all department activities and interface with inter-department managers.
• Maintain performance goals related to quality and productivity.
• Achieve or exceed planned production output.
• Ensure that team focuses on exceeding customer expectations in all aspects of the Depot operations.
• Manage multiple projects and assignments.
• Coordinate staff movement and training schedules in order to ensure that the Depot is properly staffed to achieve operational goals.
• Establish and maintain a regular presence on the Depot floor/assigned departments.
• Prepare reports according to customer requirements.
• Motivate employees and create a positive work environment.
• Regularly meet with leadership team and staff.
• Coordinate cost savings activities and process improvements within the Depot operations.
• Identify exceptions to performance standards and take immediate corrective actions.
• Address employee issues timely and conduct discipline as needed.
• Conduct performance evaluations and performance management activities.
• Implement operational policies and procedures and ensure compliance.
• Manage administrative functions and reports.
• Effectively disseminate administrative and operational information.
• Work with Human Resources to ensure compliance to all Company policies.
• Interview and evaluate candidates for vacant positions.
• Assists in the identification of processes, systems, equipment, and technologies required to maintain and improve the performance of technical and service operations
• Support depot operations by performing other duties as assigned by management.

What You Will Bring

Your background and experience should include:

• Minimum of 2-3 years of supervisory experience in a warehouse or manufacturing environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to analyze data and generate performance reports
• Problem-solving mindset with a focus on continuous improvement