Surgery Scheduler

Aquent is partnering with a leading organization dedicated to delivering exceptional patient care and administrative excellence within a dynamic healthcare environment. We are seeking a dedicated and proactive individual to join their team and play a pivotal role in ensuring a smooth and supportive experience for every patient.

Are you a highly organized and compassionate administrative professional ready to make a significant difference in patients' lives? This vital role puts you at the heart of the patient experience, ensuring seamless administrative support and efficient coordination for those seeking care. You'll be the welcoming face and voice, providing essential assistance that directly contributes to positive patient journeys and the smooth operation of clinical services. Your contributions will directly impact patient satisfaction and the overall efficiency of the care delivery process.

To be considered for this position, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this role
• Be able to work the schedule of Monday - Friday, 8:30 AM - 5:00 PM

**What You'll Do:**

As a key member of the administrative team, you will be instrumental in supporting the daily operations of the outpatient clinical setting. Your responsibilities will include:

• Serving as the primary point of contact for patients, managing front desk operations, and facilitating check-in and check-out processes.
• Warmly greeting and welcoming patients, providing initial assistance with appointments, payments, and scheduling inquiries.
• Efficiently managing a multi-line phone system, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensuring all necessary patient verifications and authorizations are complete prior to appointments.
• Collaborating with healthcare providers to align on scheduling preferences and effectively respond to urgent patient needs.
• Offering comprehensive patient support by utilizing reference documents and tools to address non-clinical inquiries and messages, escalating as necessary.
• Performing diverse administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Mastering the use of telephone systems and electronic medical records systems to execute daily job functions.
• Consistently meeting and exceeding organizational and departmental service standards.
• Managing and distributing incoming faxes, mail, and meticulously filing clinic-specific documentation.

**What You'll Bring:**

To thrive in this impactful role, you will possess a blend of essential skills and experience:

**Must-Have Qualifications:**

• High School Diploma or GED.
• Previous experience in scheduling surgeries in a clinical environment
• Proficiency in medical terminology.
• Strong knowledge of computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
• Demonstrated ability to deliver outstanding customer service, effectively solve problems, and manage multiple priorities simultaneously.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adeptness at adjusting communication styles to suit the needs and understanding level of diverse individuals.
• The ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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