Online Registration Manager for Events

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

Online Registration Manager for Events

Be part of The Collective at BCD M&E!

We are looking for confident, fearless, client-facing self-starters who want to project manage the online registration and registrant customer service process for our events and meetings. You have to thrive in data and reporting and love to work within a collaborative team environment.

Our online registration projects are not for the faint of heart. You are an integral part of the event logistics planning team. You will be responsible for that various duties that go into supporting multi-faceted, online registrations for events with 100 to over 10,000 registrants. Sometimes you are the sole registration manager assigned to an event in which case you are also project managing online registration fulfillment... sometimes you are tag teaming with other registration managers. This role also has opportunities to travel onsite to support event operations.

NOTE: If you are based near or in the Chicagoland area, for the first 6 months, you will be required to work out of our downtown Chicago office Tuesday, Wednesday, and Thursday. Monday and Fridays work from home. After 6 months, based on performance, you may be eligible for an extra day from home.

Your responsibilities

• Leading the online registration process for assigned events ensuring data integrity and reporting using event technology databases and Excel
• Handling registrant inquires via email and phone ensuring customer service excellence
• Participating as a proactive and collaborative member of the assigned event logistics planning team providing solutions for our customers and event attendees

You're good at

• Excel reporting and detail and data integrity
• Leading projects, adhering to timelines and adjusting to curve balls
• Workload managements and expectation setting
• Critical thinking, emotional intelligence and collaborative communication to problem solve
• Learning databases and optimizing on the online registration experience

You might also have

• Hands on registration and reporting experience (Cvent a BIG plus)
• Knowledge of hotel blocks and attrition
• Worked in monday.com
• Degree in Hospitality

What we offer you

• A culture of purpose where we are invested in your happiness and career growth

• Competitive salary and benefits package

How to apply

Click apply now to be considered.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Online Registration Manager for Events is between $52,500 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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