Lead IT Technician - Data Center Operations

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Position Overview

JLL is seeking a skilled Lead IT Technician to support our comprehensive data center services program. This role involves providing on-site technical support, equipment management, facility operations assistance, and connectivity infrastructure management for client-managed data center facilities.

Key Responsibilities

Client Support & Visitor Management

• Escort client visitors to designated areas and provide oversight during facility visits

• Assist with facility and process-related inquiries regarding service delivery

• Provide courteous services as prescribed by client requirements

Equipment Installation & Management

• Position, level, and label server cabinets at designated locations

• Install client copper and fiber cabling according to work order specifications

• Perform rack installations, equipment mounting, and basic cable management

• Unbox, assemble, and validate equipment per client instructions

• Execute equipment unracking procedures with proper client verification

• Manage third-party scope and installation of structured cabling.

Connectivity Infrastructure Management

• Administratively build and manage connectivity infrastructure using our new software platform, Carma

• Engage and oversee vendors for fiber trunk installations between MMRs and cabinets in data halls and MMRs

• Physically install and connect fiber cross-connects in the MMRs

• Test fiber ports and cables with appropriate equipment

• Train Operating Engineers to install fiber cross-connect cabling for on-demand customer requests

Hardware Maintenance & Support

• Perform hardware component swaps including fan assemblies and power supplies

• Conduct equipment reboots following proper client confirmation protocols

• Provide crash cart services and technical support tools

Testing & Quality Assurance

• Perform visual and cable certification testing with client coordination

• Conduct equipment inspections and status reporting, including photographic documentation

• Verify cable integrity and perform plug test validation

• Complete equipment inventory management and labeling tasks

Logistics & Shipping Operations

• Manage shipment receiving, inspection, and secure storage operations

• Provide after-hours, weekend, and holiday shipping/receiving services

• Execute outbound shipping coordination and carrier pickup staging

• Maintain 10-day secure storage protocols for client equipment

Documentation & Reporting

• Update work orders with accurate time tracking and service completion details

• Maintain detailed records in client ticketing systems

• Provide status updates and completion notifications per established protocols

Required Qualifications

Technical Background

• Technical background in data center operations or IT infrastructure

• Experience with server hardware, networking equipment, and cabling systems

• Knowledge of rack installation and equipment mounting procedures

• Prior data center experience, with preference for multi-tenant (COLO) environments

Specialized Skills

• Best practices in cabling and wire management, including cable dressing and builds

• Proficiency in both fiber and electrical (cat5/cat6/ethernet) networking, including fiber splicing

• Understanding of interconnection provisioning functions, such as circuit design, inventory management, and system network inventory

• Familiarity with interconnection standards and best practices for fiber specifications, panels, and terminations

• Experience using Fluke testers or similar test equipment (per DIV 27 requirements)

• Proven experience with installing, testing, and connecting fiber cables and panels

• Administratively building and managing connectivity infrastructure using our new software platform, Carma.

• Engaging and overseeing vendors for fiber trunk installations between MMRs and cabinets in the data halls and MMRs.

• Physically installing and connecting fiber cross-connects in the MMRs.

• Testing fiber ports and cables with appropriate equipment.

• Training Operating Engineers to install fiber cross-connect cabling for on-demand customer requests.

Professional Skills

• Strong attention to detail and ability to follow precise instructions

• Excellent communication and client service skills

• Ability to train site-level SMEs and complete interconnection requests

• Strong computer user skills and technical program management abilities

• Responsiveness to trouble tickets related to the physical layer and panel/port issues

• Ability to test service end-to-end

• Responsiveness to trouble tickets related to the physical layer and panel/port issues.

Operational Requirements

• Ability to work flexible hours including nights, weekends, and holidays

• All requirements of the Operating Engineer role, supporting cross-training and shift coverage

• Proven experience with installing, testing, and connecting fiber cables and panels.

• Strong computer user skills and technical program management abilities.

• Prior data center experience, with a preference for multi-tenant (COLO) environments.

• All requirements of the Operating Engineer role, supporting cross-training and shift coverage.

Working Environment

• Data center facility environment with controlled access requirements

• Physical demands include lifting equipment and working in confined spaces

• Staffing levels adjusted based on service request volume and operational needs

This position offers the opportunity to work with cutting-edge technology while providing critical infrastructure support for enterprise clients in a dynamic data center environment, with specialized focus on connectivity infrastructure and fiber optic systems management.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.