Commercial Loan Servicing Specialist

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Summary
The Commercial Loan Servicing Specialist is responsible for the efficient and accurate servicing of commercial and small business loans. This includes managing early collection efforts, collateral and insurance tracking, covenant compliance monitoring, annual review tracking, and processing loan modifications and workouts. This role supports the ongoing health and performance of the loan portfolio by ensuring compliance with loan terms, maintaining complete and accurate records, and collaborating with internal teams and borrowers to resolve servicing needs and maintain a positive member experience.

Duties & Responsibilities
* Manage the ongoing loan servicing activities.
* Maintain accurate and up-to-date loan files and records.
* Prepare and maintain loan documentation, including loan modifications, collateral releases, and extensions.
* Ensure all loan-related documentation-such as UCC filings, insurance policies, and title reports-is properly recorded, tracked and maintained.
* Audit loan information for inaccuracies or missing data and resolve discrepancies.
* Proactively contact members and identifying solutions to bring accounts current.
* Process requests for loan modifications, including loan decreases, collateral changes, change in terms, and lien releases.
* Prepare and review portfolio reports on a monthly basis.
* Monitor loan compliance with loan agreements, covenants, and reporting requirements.
* Maintain the Exception Tracking Report and ensure accurate monitoring of outstanding annual review requirements, including member followup to obtain financial statements and supporting documentation.
* Monitor and track insurance coverage for collateral to ensure compliance with loan terms.
* Continuously look for process improvement opportunities and bring forward ideas for automation and enhanced efficiency.

Other duties as assigned

Required Minimum Qualifications and Skills
Knowledge
* 5+ years of experience in the financial services industry that includes underwriting, lending and loan processing experience.
* Well-versed knowledge of business lending.
* Broad cross functional knowledge of department's role and how it connects to Affinity Plus's operations, functions and services.
Decision Making/Problem Solving/Advising
* Demonstrated ability to independently solve complex problems by analyzing data, identifying root causes, evaluating alternative options, and implementing effective solutions.
* Proven ability to analyze complex situations, recommend tailored solutions, and influence decision-making.
* Ability to anticipate operational risks and recommend and/or implement changes to mitigate impact
Collaboration/Building Relationships
* Strong track record of establishing trusted partnerships across functions.
* Collaborates within team and cross-functionally to achieve shared goals.
Accountability
* Ability to take accountability of responsibilities, commitments, and outcomes.
Communication
* Proven ability to communicate clearly, effectively, professionally; adapting communication style based on audience.
Learning
* Ability to take ownership of personal and professional growth; sets development goals, seeks stretch assignments, and applies new skills to enhance impact.
Adaptability
* Demonstrated adaptability and willingness to take on new responsibilities.
* Demonstrated ability to show resilience and adaptability in the face of challenges or changes.
Project Management
* Ability to plan, organize, and execute moderately complex initiatives from conception to completion
Technology Experience
* Intermediate computer and technology skills and knowledge, with the ability to navigate between multiple systems with ease.
* Proficient in Microsoft 365 tools.
Other Skills
* Time Management skills and the ability to prioritize workload based on department and member needs.
* Ability to complete tasks with accuracy and thoroughness.
* Demonstrated reliability, integrity, and ability to maintain confidentiality.

Work Environment
* This is a Virtual First role requiring reliable internet access and home office setup.
* Sitting 75% and standing 25 %
* Working at a computer 75% of the day, utilizing the phone 50%.
* Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
* Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
* Lift, carry, push or pull up to approximately 30 pounds
* Requires onsite presence based on coordination of work with other employees and/or departments. May require travel to attend on-site meetings/events for collaboration, connection, project work, All-Employee Day, etc.

Required Work Schedule

Standard Monday through Friday business hours with a willingness to work a flexible schedule as needed. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Location

This position will have the opportunity to work mostly virtual, with onsite expectations for team meetings and other events throughout the year, typically held in St. Paul, MN.

Compensation

This position has a starting pay range of $24.28 - $30.96 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.