AI & Automation Administrator

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

The Opportunity: We are looking to add a new role to our team. The AI & Automation Administrator develops, supports, and optimizes the credit union's ecosystem of AI-driven automation technologies - including Intelligent Document Processing (IDP), workflow automation, robotic process automation (RPA), and cloud-native automation platforms. The role ensures accuracy, compliance, system reliability, and measurable efficiency across enterprise processes.

What You'll Do:

• Configure and maintain content intelligence, indexing/taxonomy standards, and naturallanguage search optimization.
• Oversee cloudnative automation services, including monitoring, patching, system health, and capacity planning.
• Administer secure integrations across Microsoft platforms, OnBase, CRM/LOS, and automation hubs.
• Manage and support RPA operations (attended/unattended bots), including scheduling, credential governance, and change control.
• Build, enhance, and integrate low-code workflows with line-of-business systems; support deposit, lending, compliance, and audit processes.
• Maintain audit trails, resolve automation issues, and manage data exceptions to ensure uptime and regulatory readiness.
• Identify and implement automation opportunities and report on efficiency, quality, and adoption metrics.

What You'll Need:

• Bachelor's degree in related field preferred, or equivalent education and/or work experience.
• 3+ years administering ECM, RPA, or workflow automation platforms.
• Experience with IDP pipelines, RPA operations, workflow design, and system integrations.
• Ability to transform manual processes into automated workflows.
• Familiarity with cloud administration, monitoring, and automation best practices.
• Experience with SQL, REST APIs, and scripting.
• Strong multitasking and project coordination.

• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
• Occasional travel for training or conferences.
• 24O7 on-call rotation with 30-minute response expectations.
• Extended computer use and ability to manage complex, deadline-driven workloads.

What We Offer:

• Potential for a hybrid work schedule
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans