Principal ServiceNow HRSD Developer

Ecolab is scaling an enterprisegrade HR ServiceNow capability and bringing core delivery inhouse. As our Principal ServiceNow HRSD Developer, you will own endtoend sprint delivery, building robust and secure features across HR Agent Workspace, Employee Center Pro, and Employee Relations modules. You'll help reduce vendor dependence, raise engineering standards, and ensure a scalable, secure HRSD platform.

HRSD Development and Configuration

• Build and enhance HR Services, Record Producers, UI Policies, decision tables, routing rules, and case detail models across COEs, including Employee Relations and other sensitive case types.

• Update HR routing rules and decision tables, add branching questions and dropdowns, and ensure fields flow correctly into HR Agent Workspace.

• Maintain SLA definitions and conditions to ensure accuracy and performance.

Security and Data Integrity

• Implement and maintain COE Security and ACLs to enforce leastprivilege access across restricted HR tables.

• Create and refine assignment and routing rules, resolve misroutes, and consolidate groups to simplify operations.

Integrations

• Partner with HRIS/Integrations to keep Workday data reliable in HR Profile and HRSD cases, including company mapping, hire/rescind markers, rehire attributes, and related data points.

Employee Document Management (EDM) and Retention

• Maintain Employee Document Management flows, including documenttype security policies, routing, retention rules, categories, and visibility.

Employee Center Pro (ECP) and Now Mobile

• Support updates and resolve UX and content issues for portal widgets, translations, taxonomy alignment, quick links, and knowledge surfacing to maintain consistent, localized experiences across desktop and mobile.

HR Agent Workspace

• Configure HR Agent Workspace lists, tabs, views, and case details for speed, accuracy, and ease of use.

• Enforce required fields, workspace branding, and ensure agents land in the correct workspace from notifications.

Employee Relations (ER) and I9

• Take endtoend ownership of Employee Relations and I9 capabilities in HRSD, ensuring stability, scalability, and continuous improvement across workflows, case management, documents, notifications, security, dashboards, taxonomy, and portal experiences.

Lifecycle Events, Journeys, and Manager Hub

• Own the endtoend Onboarding and Preboardingcapabilitiespowered by Lifecycle Events, Manager Hub, and Journeys, with ongoing enhancements and scalable extension to additional lifecycle moments.

Quality Engineering and Operations

• Drive rootcause analysis and deliver hotfixes across all areas of the platform.

• Create and expand ATF suites for HRSD (record producers, workspace, routing, notifications) to increase automated test coverage.

Analytics

• Build and enhance Performance Analytics indicators, breakdowns, widgets, and dashboards for HRSD.

Knowledge Management

• Configure and enhance Knowledge bases, lifecycle workflows, and approval processes to improve findability, quality, and compliance.

Release and Plugin Lifecycle

• Lead HRSD release planning, including coordination of updates, ATFdriven testing cycles, and deployment activities.

• Manage plugin evaluations, activation planning, version control, and ongoing lifecycle maintenance.

Virtual Agent, Now Assist, and AIDriven Enhancements

• Partner with platform engineering to evaluate and deploy new AIagent, generativeAI, and LLM features, ensuring secure, scalable adoption aligned with HR governance and COE needs.

How we work

• Agile sprints with a clear, prioritized backlog and a focus on continuous improvement.

Minimum Qualifications

• Bachelor's degree and 10 years of hands-on experience implementing, configuring, and customizing enterprise cloud platforms (preferably ServiceNow), including workflow design, data modeling, integrations, and platform governance.

• 5+ years ServiceNow development with scripting and configuration experience

• 2+ years HRSD delivery experience across core HR case capabilities

• Strong COE Security and ACL configuration skills

• Immigration Sponsorship not available

Preferred Qualifications

• 7+ years ServiceNow experience across multiple HRSD modules

• Expertise with Employee Relations, I9, and sensitive case security

• Experience with Lifecycle Events, Journeys, and Manager Hub

• Handson work with Virtual Agent, Now Assist, and AI features

• Strong Performance Analytics and Employee Center Pro configuration skills

• Experience with Workdaydata integrations and troubleshooting

• Proficiency with ATF framework

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.