IT Support Specialist
 The Pennsylvania State University | |
paid time off, sick time, remote work
| |
 United States, Pennsylvania | |
 Mar 05, 2026 | |
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. POSITION SPECIFICS The Information Technology Service Desk (ITSD) at Penn State IT is seeking self-disciplined, highly motivated individuals for the role of IT Support Specialist - Support Level. In this entry-level position, you will provide tier-one customer support to students, faculty, and staff at Pennsylvania State University. This role supports a high volume of inquiries through phone calls, email, and service ticketing systems. ITSD is currently hiring for the following shifts (EST):
Duties of these positions include:
MINIMUM EDUCATION AND WORK EXPERIENCE
APPLICATION MATERIALS For full consideration, applicants must submit a resume and cover letter. LOCATION The location of this position is flexible and can operate fully remote within the United States. Penn State will provide the necessary equipment includinga laptop, two monitors, keyboard, mouse,andheadset. Penn State also provides the software you will need, including asecureVPN andprogramsneeded to perform the duties of this position. Our Service Desk operates as a teamand due to the nature of remote work, there is an expectationof proactive communication to stay connectedwiththe team and managers.The IT Support Specialist is expected toattend virtual daily stand-up meetings,monthly staff meetings,and other meetings as announced. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITS The salary range for this position, including all possible grades, is $42,100.00 - $61,000.00.Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines | |