VP, Express Brokerage Operations

The position is responsible for the overall leadership and direction of the Company's Express Brokerage Operations. Incumbent is responsible for delivering high quality and cost- efficient services to customers while meeting the highest standards of compliance with appropriate regulatory requirements.

Essential Duties / Responsibilities:

• Manages and continues to develop an expedited and reliable brokerage services that ensure compliance with U.S. Customs & other government agencies.
• Leads efforts to ensure delivery of the purple promise to customers, including building strong customer and Sales relationships, detecting continuous improvement opportunities, and rigorously measuring customer satisfaction through KPIs.
• Works as part of the Global Trade leadership team to envision, shape, and execute upon a comprehensive Clearance and Brokerage modernization program
• Actively leads change management efforts, to include process redesign, technology implementation, and organizational preparedness
• Promotes and supports recruitment, training and retention policies that ensure consistently high levels of quality, professionalism and experience among staff. Works closely with HR to develop short- and long-range workforce plans that match quantity and quality of talent to business needs.
• Develops and implements continuous improvement programs to maximize Service and Efficiency, while setting and hitting cost improvement targets
• Establishes excellent relationships with Sales, Marketing, and regional leaders outside of the US to ensure an end-to-end operating focus for inbound and outbound shipments
• Co-develops with Sales and Marketing business strategies which allow operations to increase its market share for existing products, expand into related fields & establish profitable operations in new service locations.
• Represent FedEx to major customers to build long-term business partnership to implement effective strategy to build market share.
• Working closely with Data & Technology teams, redesign measurement tools, KPIs, standards, and reporting, driving a culture of rigorous performance management
• Prepare, control, and monitor the annual budget to maintain cost efficiency and achieve budget targets.
• Other duties as assigned. Travel required.

Knowledge, Skills and Abilities:

• Bachelor's degree is required; a customs broker's license is preferred.
• Position requires a broad knowledge of U.S. Customs (and other federal agencies) organization, regulations, policies & procedures.
• Position requires knowledge of the air cargo & express consignment industries, U.S. trade laws, international trade agreements
• Demonstrated ability to shape and lead transformative change across process, people, and technology is critical
• Ability to embrace new technologies such as AI and apply them to a highly regulated field
• Strong leadership, management and communication skills are fundamental to this position and a strong commitment to the People-Service-Profit (PSP) philosophy of FedEx is required.
• The ability to identify, develop and evaluate management talent in others is critical in this position.
• Incumbent must demonstrate integrity in dealing with others, including customers, vendors and colleagues.
• The incumbent must rigorously monitor the external environment in order to visualize future opportunities and threats that the organization is likely to face.

Preferred Qualifications: Open to Memphis, Pittsburgh or Dallas

Pay Transparency:

Pay:

Additional Details:

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.